A reliable and enthusiastic professional with a creative approach, excellent people skills, and a strong ability to adapt and thrive in fast-paced environments.
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I am a friendly and enthusiastic individual with a passion for travel, creativity, and learning about history and different cultures. I enjoy reading and exploring new ideas, which has helped me develop strong communication skills and a curious mindset. I am adaptable, hardworking, and enjoy working with people, bringing a positive attitude and creativity to everything I do.
2014-present
YAssistant General Manager at Wagamama- strong experience in leading high-performing teams in a fast-paced hospitality environment. Responsible for supporting the General Manager in driving sales, delivering excellent customer service, and maintaining brand standards across all areas of the restaurant.
Skilled in team leadership, coaching, and development, creating a positive and motivated culture that delivers consistent results. Experienced in managing KPIs, labour control, stock management, and ensuring compliance with health & safety and food hygiene regulations.
Passionate about delivering high-quality food and memorable customer experiences, while continuously improving operations through effective planning, communication, and problem-solving. A proactive and results-driven leader with a focus on team engagement, operational excellence, and business growth.
2013-2014
Working part-time as a retail assistant at New Look involved helping customers find clothing and accessories, providing friendly customer service, operating tills, restocking shelves, and keeping the store clean and organised
2012-2014
Working as a bar team member at Yates involves serving drinks and food, delivering excellent customer service, handling cash and card payments, and maintaining a clean and welcoming pub environment. The role includes preparing beverages, restocking supplies, supporting team members during busy periods, and ensuring customers have an enjoyable experience in a fast-paced hospitality setting.
Level 4 hospitality management degree
