Jessie Pennie

Dedicated and detail-oriented Payments Supervisor with strong experience in financial processing, accuracy and problem solving. Experienced in managing payment operations and ensuring smooth, compliant financial transactions. Previous experience as a Funeral Director developed professionalism, organisation, compassion and the ability to manage sensitive situations.

Alongside my career, I run a personalised craft business, demonstrating creativity, customer service and strong time management. Reliable, adaptable and confident working in fast-paced environments.

Payments Supervisor at CloudPay (2026-04 – Present)

Lead and support a team of Payment and Payroll Processors, overseeing the end-to-end payment process and ensuring accurate, timely and compliant delivery. Manage daily workloads, prioritise tasks, monitor performance and provide guidance and support. Oversee multiple global client loads, ensuring customer relationships remain at the forefront of the team's work. Liaise with clients weekly to strengthen relationships and identify service improvements.

Senior Payments Specialist at CloudPay (2023-05 – Present)

• Streamline and oversee high-volume payments with precision and efficiency.
• Examine and rectify payment discrepancies and queries.
• Maintain accurate financial records and reporting.
• Collaborate with internal teams to facilitate seamless payment operations.
• Ensure adherence to financial procedures and controls.
• Process payroll and payments end-to-end for multiple clients while meeting stringent deadlines.

Owner at Personalised by Pennies (2020-01 – Present)

• Design and produce personalised craft products and cake toppers.
• Manage orders, payments and customer communication.

Funeral Director at Southern Co-op Funeralcare (2016-03 – 2023-01)

• Coordinated every aspect of funeral arrangements from initial engagement to service finalisation.
• Guided families with professionalism, empathy and discretion.
• Managed logistics, documentation and scheduling of services.
• Liaised with clergy, crematoriums, cemeteries and suppliers.
• Maintained detailed records and upheld regulatory standards.
• Executed time-sensitive duties in high-pressure circumstances.

GCSE in Maths – Stonehenge Secondary School

GCSE in English – Stonehenge Secondary School