Jhazlene Olea

For 8+ years, I’ve worked in fast-paced, client-facing environments where keeping people, information, and moving pieces organized was part of the job.

Over time, I realized that the part I enjoy most isn’t simply getting the task done—it’s figuring out how everything fits together, bringing structure to the chaos, and making work easier to manage.

That’s what led me toward Executive Assistant and systems-focused work.

Today, I support founders, executives, and leaders with the work happening behind the scenes:

• Executive & Administrative Support
• Project & Priority Coordination
• Systems & Process Organization
• Data & Document Management
• Process Documentation & Improvement
• Workflow & Automation
• AI-Assisted Workflows
• CRM & Business Systems
• Social Media Management & Content Coordination
• Graphic Design & Visual Content Creation
• Short-Form & Long-Form Video Editing
• Reels, Shorts & Social Media Content
• Podcast Video & Content Editing
• Content Repurposing & Distribution
• Content Scheduling & Publishing
• Cross-functional Coordination

I’m naturally proactive. I don’t just wait for a list of tasks—I look at the objective, understand the moving pieces, and figure out what needs to happen next.

I also enjoy finding better ways to work, which is why I’ve been expanding my skills in AI, workflow automation, and modern business systems. AI has become an everyday companion for me—not to replace judgment, but to help me explore ideas, work smarter, and reduce repetitive work.

On the creative side, I can support the full content execution process—from turning ideas into visual assets and social content to editing short-form and long-form videos, reels, shorts, podcasts, and other content formats. I’m comfortable creating graphics, repurposing existing content, and adapting content for different platforms while keeping the brand and message consistent.

I work best with founders and leaders who move quickly, value initiative, appreciate a little humor, and want someone they can trust to take ownership without constant hand-holding.

If you need an Executive Assistant who can organize the details, keep projects moving, improve the systems behind the work, support your content and social media, and help turn ideas into finished work, I’d love to connect.

Customer Success Manager at Home Inspection Company (US) (2022-01 – 2026-06)

• Served as primary point of contact for clients, managing communication, scheduling, and follow-ups from inquiry through service completion.
• Maintained accurate client records in the Spectora CRM and documented SOPs that streamlined daily office operations.
• Coordinated scheduling changes and cross-functional communication between clients and inspectors to keep service delivery on track.

Freelance Customer Success & Client Support Specialist at Remote Contracts (2021-10 – 2025-07)

• Managed client communication, records, and scheduling across seven remote engagements using CRM/helpdesk platforms (Zendesk, Gorgias, Shopify, Pestroutes).
• Built and launched a client-facing website and social media presence for a home-services client to support lead generation.
• Created onboarding documentation and process guides that reduced ramp-up time for new clients.

Technical & Customer Support Specialist at Concentrix (2021-04 – 2021-11)

Telecommunications Account

• Resolved technical, billing, and service inquiries; promoted to Advanced Technical Support within four months of hire.

Customer Support & Guest Experience at Alorica · McDonald's Philippines (2018-06 – 2021-04)

• Supported order processing, issue resolution, and scheduling coordination; progressed from Counter Clerk to Guest Experience Leader.