Jhesna Mae Lagrido

Business-focused manager with over 10 years' experience across hospitality, administration, customer service and office operations. Experienced in managing teams, supplier relationships, payroll administration, invoicing, stock control and customer service. Proven ability to improve daily operations, solve problems quickly and build strong relationships with customers, suppliers and colleagues. Organised, adaptable and confident working in fast-paced environments.

Business Manager - Yosi Healthy Street Food

(2023-11)

• Manage daily operations of a busy food business.
• Lead and supervise a team of 5 staff.
• Control stock ordering, supplier relationships and inventory.
• Process payroll information and staff rotas.
• Monitor costs and improve business efficiency.
• Deliver excellent customer service and resolve complaints professionally.

Legal Aid Dispatcher - Legal Aid

(2022-08 - 2023-10)

• Managed legal case information accurately.
• Liaised with police and solicitors.
• Maintained confidential records and accurate data entry.

Call Centre Agent / SME - NHS 119 Call Centre

(2020-08 - 2022-07)

• Managed high-volume customer enquiries.
• Booked appointments and updated patient records.
• Promoted to Subject Matter Expert supporting colleagues.

Office Administrator - HeadSpace

(2019-06 - 2020-07)

• Managed invoices, filing, bookkeeping, scheduling and reporting.

Diploma - Human Resource Management

Certificate - Tax Accounting

Bachelor of Science - Hotel & Restaurant Management

Level 2 Diploma - Professional Cookery

Diploma - Tourism

GCSE - English

GCSE - Maths

GCSE - Science

GCSE - Spanish