Project Manager – Facilities (TEMP) - RNLI
(2026-04)
Led full refurbishment and fit-out of office floor and its associated enabling works and managed the relocation of a heritage asset across a multi-year estate optimisation programme, ensuring safe, compliant and cost-effective delivery.
- Multi-stage business case development and approvals - controlling budgets, risk registers, governance and reporting to senior leadership.
- Validated scoping, tendering and managed delivery of construction works, coordinating multiple internal stakeholders, consultants and contractors.
- Ensured full compliance with CDM, H&S, planning, environmental and building control requirements.
- Oversaw legal due diligence including titles, land registry issues, easements and planning constraints.
- Engaged internal teams and external authorities to progress projects and resolve issues.
- Applied NEC/JCT knowledge and strong leadership, communication and problem-solving skills.
Area Project Lead - VIVO Defence Services Ltd
(2022-08 - 2026-02)
Lead the safe, compliant, and cost-effective delivery of Billable Works and project programmes across multiple Defence establishments, acting as senior client liaison and ensuring alignment with MOD governance and estate strategies.
- Lead strategic and operational delivery of complex projects, ensuring full compliance with MOD, CDM, and H&S requirements.
- Represent VIVO as senior site-based client interface, ensuring transparent communication and high customer satisfaction.
- Improved RIBA Stage 0 accuracy through early-engagement processes and alignment with estate strategies.
- Review all new projects for deliverability across time, cost, quality, and compliance.
- Maintain a strong safety culture — zero incidents in the past 12 months.
- Implemented a new governance process, improving compliance audit results by 28%.
- Promote sustainability, including PV installations and PSDS-funded decarbonisation projects.
- Expanded supply chain capacity through contractor onboarding; strengthened collaboration with Tier 1 partners.
- Contributed to the Regional Procurement Strategy, improving supplier efficiency and cost control.
- Lead, mentor, and develop Project Managers and site-based staff.
Operations Manager - Fortem
(2021-04 - 2022-07)
Directed strategic and operational delivery across a large contract, ensuring teams were equipped, engaged, and aligned with client expectations.
- Reduced trade staff deficit from 40% to 14% through improved recruitment processes.
- Reduced resignations by 22% through targeted engagement and retention initiatives.
- Developed supervisors' commercial capability, improving forecasting accuracy and cost control.
- Improved KPI performance and reduced financial penalties.
- Negotiated subcontractor agreements, securing favourable rates while maintaining service quality.
- Maintained forecasting accuracy within 2% across margins, costs, and budgets.
Void & Complex Works Manager - Fortem
(2020-03 - 2021-04)
- Implemented an effective delivery strategy, stabilising and improving profitability.
- Strengthened collaboration across operational teams to improve workflow and service quality.
Area Operations Manager - Ph Jones
(2018-10 - 2020-03)
Held full accountability for two multi-site service and repair contracts covering 9,500 properties.
- Recovered a struggling contract through recruitment and development of a high-performing engineering team.
- Achieved full KPI compliance across 17 contractual KPIs and restored financial performance.
- Improved engineer performance through weekly scorecard reviews and coaching.
- Provided escalation route for H&S, grievances, and performance issues.
- Developed Contract Delivery Managers through structured PDPs.
- Built strong client relationships through transparent communication and partnership working.
- Developed reporting mechanisms to track performance and identify opportunities.
- Supported delivery of heating installation programmes, ensuring financial performance.
Contract Delivery Manager - Ph Jones
(2018-04 - 2018-09)
- Increased first-time fix rates by 17%, onsite efficiency by 5%, and productivity by 23%.
- Achieved 97% H&S inspection pass rate.
- Increased revenue by 9% through commercial compliance reviews.
- Supported tendering activities and identified opportunities to enhance service levels.
- Managed client communication, reporting, complaints, and planning discussions.
Contracts Surveyor - Wiltshire Council
(2015-12 - 2018-04)
- Delivered renewal programmes aligned with Decent Homes standards and statutory requirements.
- Allocated resources to deliver programmes on time and within budget.
- Monitored delivery against KPIs and supervised contractor performance.
- Negotiated payments, quotations, and variations.
Contracts Finance & Support Officer - Wiltshire Council
(2013-03 - 2015-12)
- Delivered 400+ adaptations per year within a £500k budget.
- Managed financial data, budget reviews, expenditure monitoring, and reporting.
- Produced statistical returns, national performance indicators, and benchmarking data.
- Supported delivery of three cyclical maintenance contracts totalling £15m annually.
Accounting Technician (Secondment) - Wiltshire Council
(2014-02 - 2014-05)
Provided financial and accounting support across council services.
