Jimbo

Empathetic and culturally adept professional holding a Bachelor's degree in Psychology and Counselling. Spans six years of international experience in China and Poland to build deep rapport across diverse populations. Combines strong clinical foundational knowledge with advanced administrative and IT skills. Expert at creating safe, structured environments, and managing challenging behaviours.

English Language Teacher & Student Mentor at Web International English (2020-01 – 2025-12)

Applied psychological and counselling principles to support student development over five years.

• Provided vital pastoral care to students facing severe academic stress and anxiety.
• De-escalated behavioural crises by using targeted active listening and conflict resolution skills.
• Cultivated a high-trust environment across complex language and cultural barriers.

English Language Teacher & Advisor at Tower School of English (2025-01 – 2026-12)

• Structured supportive learning environments tailored to diverse emotional and developmental needs.
• Assessed student well-being daily to identify individuals requiring specialised emotional intervention.
• Partnered closely with families to provide holistic guidance on behavioural improvements.

Administrative Assistant / IT Support at HMRC

• Managed sensitive, confidential records with strict adherence to data protection laws.
• Maintained electronic database tracking systems to ensure accurate and organised documentation.
• Streamlined daily office operations using advanced Microsoft Office and administrative tools.

BSc (Hons) in Psychology and Counselling – The Open University (2026)

Higher National Certificate (HNC) in IT and Administration – South Lanarkshire College (2009)