Jimi Shoyoye

Salesforce Certified Administrator with experience delivering configuration, automation, and system improvements within complex enterprise environments. Skilled in analysing business requirements, designing Salesforce solutions, and implementing scalable configurations using Flows and standard platform tools. Strong background in Salesforce administration, release support, Oracle SQL investigation, integration support and continuous platform improvement.

CRM Support Analyst | Salesforce Administrator at FM Conway (2023-06 – Present)

Provide Salesforce administration and support for 150 users across Customer Care, Legal, Insurance and operational teams.

• Built and deployed a Salesforce Flow that automatically notifies the Legal team when claim limitation periods expire, reducing manual monitoring and supporting compliance requirements.
• Administer and support Salesforce Service Cloud within a live production environment supporting all users.
• Improved Salesforce Health Check score from 68% to 83% by implementing security and platform best practice recommendations without impacting users or integrations.
• Work directly with stakeholders to gather requirements and translate them into Salesforce solutions aligned with business needs.
• Design and implement Salesforce Flows and configuration changes that reduce manual effort and improve operational efficiency.
• Monitor and support business-critical Salesforce integrations, proactively investigating production incidents and restoring services to minimise business disruption.
• Investigate and resolve complex Salesforce and Oracle Field Service integration issues using Oracle SQL, log analysis and system monitoring to identify root causes and prevent repeat incidents.
• Support Salesforce releases through requirements gathering, solution design, sandbox testing, UAT, deployment and post-release validation.
• Develop reports and dashboards to provide insights into operational and business decision-making.
• Drive data quality improvements through validation, audits, and process enhancements.
• Produce documentation and user guidance to support adoption and consistent system use.
• Administer users, profiles, permission sets, record types, validation rules, reports and dashboards to support secure and effective platform usage.

Salesforce Administrator at African Canadian Resource Network (2022-01 – 2023-05)

Freelance position administering and configuring Salesforce for 26 users.

• Administered and configured Salesforce for 26 users, supporting day-to-day platform operations.
• Gathered business requirements and translated them into Salesforce solutions that improved operational processes.
• Built custom objects, fields, validation rules, approval processes, and automation to support organisational needs.
• Managed data migration and cleansing activities, achieving 99% data accuracy.
• Served as the primary Salesforce point of contact, providing user support, training, and system guidance.
• Created reports and dashboards to provide visibility into organisational performance and user activity.

BSc in International Business Management – Anglia Ruskin University