Jingzhi Mei

Customer-focused and detail-oriented professional currently studying for an LLM at the University of Liverpool. Experienced in customer-facing support, stakeholder communication and administrative coordination within international environments. Skilled at creating positive customer experiences, handling enquiries, supporting retail operations and working effectively in fast-paced team environments.

Customer Service & Administrative Coordinator

(2019-01 - 2025-01)

Provided professional support to visitors, colleagues and external stakeholders, ensuring a positive customer experience.

• Responded to enquiries efficiently and resolved issues in a professional and friendly manner.
• Supported events, workshops and customer-facing activities within fast-paced environments.
• Maintained accurate records and handled administrative processes with strong attention to detail.
• Coordinated visitor arrangements and ensured welcoming and professional interactions.
• Worked collaboratively with cross-functional teams to achieve shared objectives.
• Managed multiple priorities while maintaining high standards of service and organisation.
• Demonstrated reliability, adaptability and a proactive approach to supporting daily operations.
• Developed strong communication skills through regular interaction with diverse stakeholders.

Project Coordination Assistant

(2013-01 - 2019-01)

Supported day-to-day office operations within a multinational environment.

• Assisted with visitor coordination, hospitality arrangements and meeting preparation.
• Communicated with internal teams, suppliers and external contacts to support smooth operations.
• Developed strong teamwork, organisational and customer-focused communication skills.
• Maintained organised records and administrative systems with attention to detail.
• Assisted with visitor coordination, hospitality arrangements and general office administration.

LLM - Master of Laws - University of Liverpool

Bachelor of Management - Procurement and Supply Management - Shanghai University of Finance and Economics