Jitu Rauniyar

Reliable and physically fit professional with hands on experience in customer service and operational support. Skilled in safely handling luggage, assisting guests with arrivals and departures, and maintaining a polite and professional attitude at all times. Known for punctuality, attention to detail, and the ability to work efficiently under pressure.

Comfortable working flexible shifts, including nights and weekends, while ensuring a positive guest experience through courteous service and clear communication. Strong team player with a practical approach to problem solving and a commitment to maintaining high service standards.

LUGGAGE PORTER - THE CLARENDON HOTEL - LONDON, UNITED KINGDOM

(2025-04)

Roles & Responsibilities are:

• Assist guests with carrying, loading, and unloading luggage during check in and check out, ensuring items are handled carefully and safely.
• Welcome guests in a polite and professional manner, provide directions, and escort them to rooms or designated areas when required.
• Transport luggage using trolleys, maintain balance and safety, and follow hotel or facility handling procedures.
• Coordinate with reception, security, and housekeeping teams to ensure smooth guest movement and timely service.
• Store, tag, and retrieve luggage accurately, maintaining organized luggage storage areas at all times.
• Monitor entrances and arrival areas, assist with vehicle unloading, and support crowd control during peak hours.
• Maintain cleanliness of lobby, entrance, and porter areas, report maintenance or safety issues promptly.

MASTER OF BUSINESS ADMINISTRATION - Finance - University of Sunderland