Jo-An Bonjoc

Results-driven Sales Development and Team Management professional with a strong record of generating qualified leads, strengthening client relationships, and driving consistent pipeline growth in fast-paced, target-driven environments. Skilled in strategic engagement, team leadership, and performance optimisation, with a passion for connecting with prospects and contributing to long-term revenue success. Compassionate carer with comprehensive background with elderly patients in care home settings.

Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices.

Senior Healthcare Assistant - Rosebank Carehome - Bampton - Bampton

(2024-12)

• Administer prescribed medications to residents in line with care plans, GP instructions, and regulatory guidelines.
• Promote dignity, privacy, independence, and choice in accordance with individual care plans.
• Support and mentor junior care staff, ensuring standards of care are consistently met.
• Maintain professional, compassionate communication with residents, families, and healthcare professionals.

Support Worker - Walfinch Oxfordshire - Oxfordshire

(2023-08 - 2024-07)

• Support service users with personal care tasks including dressing, showering and toileting, maintaining respect and confidentiality throughout.
• Administered medication, used of medical devices and observations.
• Provided companionship and take out clients for social activities.
• Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.

Team Manager/ Customer Success - Acuity Assistant Solutions

(2010-05 - 2023-01)

• Supported the onboarding of new hires, clients, and internal team members, ensuring smooth setup and familiarisation with company tools, software, and processes.
• Managed and responded to customer support tickets through email, live chat, and web portals using Zendesk and similar CRM systems, delivering timely and accurate assistance.
• Schedule and coordinate introductory training sessions on company systems, policies, and processes.
• Worked within a financial services account, handling escalations, fraud concerns, and sensitive banking issues while providing clear guidance and solutions to clients regarding their financial transactions and account needs.
• Worked as an intake specialist handling family law, lemon law and immigration compliance.
• Analysed Key Performance Indicator (KPI) data to identify trends and achieve team goals.

Territory Sales Manager - Zenaust Pharma, Inc.

(2015-06 - 2017-06)

• Managed a designated territory, promoting dermatology and ophthalmology (cataract) products to healthcare professionals, including doctors and specialists.
• Delivered structured product presentations and persuasive sales pitches, effectively communicating clinical benefits and treatment value.
• Built and maintained strong relationships with key stakeholders, driving product awareness and long-term business growth.
• Applied a consultative sales approach to understand patient treatment needs and recommend appropriate product solutions.
• Coordinated product launches and introduced new lines to healthcare professionals, increasing adoption and market penetration.

Subject Matter Expert - JP Morgan Chase - Aegis Peoplesupport

(2007-06 - 2009-06)

• Handled high-volume inbound and outbound customer interactions, supporting a wide range of financial transactions with accuracy and efficiency.
• Acted as a Subject Matter Expert (SME), providing guidance and escalation support to resolve complex customer concerns.
• Delivered exceptional customer service by actively listening, addressing concerns empathetically, and ensuring a positive resolution experience.
• Opened, updated, and maintained customer accounts, ensuring all information was recorded accurately and in compliance with company standards.
• Processed account adjustments, transactions, and corrections while maintaining strict attention to detail and data integrity.

Bachelor of Science - Nursing - University of the Visayas | Gullas Medical Centre (2003 - 2006)

Bachelor of Science - Information Technology - Asian College of Technology (2002 - 2003)

Secondary Education - University of Cebu (1995 - 2000)