Joan Rodrigues

Organised and reliable professional with over 14 years' combined experience in administration, customer service, debt recovery, team leadership, and sales coordination. Proven track record in managing daily office operations, handling enquiries, resolving complaints, and consistently meeting targets. Skilled in Microsoft Office with strong communication and problem-solving abilities.

Flexible to work various shifts and adaptable to new environments. Currently working in a fast-paced customer-facing role and seeking opportunities in administration, customer support, or team-based positions.

TEAM MEMBER - Tesco Family Dining Ltd

(2018-06)

• Deliver high-quality customer service by greeting guests, taking orders, and ensuring a positive experience
• Process cash and card transactions accurately, maintaining balanced tills and following security procedures
• Maintain cleanliness and organisation of dining areas to meet health and safety standards
• Resolve customer enquiries and complaints promptly and professionally to ensure satisfaction
• Work collaboratively within a team to meet service goals and adapt to changing shift patterns

RECEPTIONIST - Herora Infocom

(2012-06 - 2017-10)

• Managed front desk operations: answered incoming calls, greeted visitors, and handled all post
• Performed general administrative tasks including filing, data entry, and document preparation
• Responded to internal and external queries clearly and efficiently
• Maintained accurate records and ensured smooth daily office workflow

SALES & SUPPORT COORDINATOR - Orbit Techsols Pvt Ltd

(2011-05 - 2012-05)

• Coordinated sales team schedules, organised records, and shared key updates to support team targets
• Processed customer orders accurately and communicated promptly regarding delays or changes
• Resolved customer issues and provided after-sales support to retain client satisfaction
• Prepared and shared regular reports to help track team performance

TEAM LEADER / RECOVERY SUPERVISOR - Altisource Business Solutions Pvt Ltd

(2007-07 - 2011-04)

• Led and supervised a team of 10 recovery agents, setting daily targets and conducting briefings
• Handled escalated customer cases and negotiated practical solutions
• Provided guidance and training to team members to ensure consistent performance
• Collaborated with other departments to meet overall company objectives

Bachelor of Commerce - Goa University (2006-04)

Higher Secondary Certificate (HSSC) - Goa Board (2003-03)

Secondary School Certificate (SSC) - Goa Board (2001-03)