Joana Adjaloko

Detail-oriented banking and operations professional with experience across financial services, customer and business verification, digital onboarding, credit assessment, due diligence, risk assessment, data management and administrative operations. Experienced in reviewing and verifying customer, business and operational information, maintaining accurate and confidential records, investigating discrepancies, identifying risk indicators and escalating issues appropriately. Financial-services experience includes customer and business onboarding with Ecobank and credit assessment and branch operations with ASA Savings and Loans.

Currently responsible for high-volume data verification, documentation, record accuracy, discrepancy investigation and operational controls within a Fleet Coordinator role. MSc International Business and Data Analytics graduate with strong analytical, organisational and written communication skills, complemented by knowledge of KYC, KYB, AML, customer due diligence, sanctions screening, PEPs, adverse media and risk-based compliance processes.

Fleet Coordinator - W4G Security Services - London, UK

(2024-01)

• Manage and maintain accurate records for 1,000+ vehicle-related inventory items each month, supporting data management, asset accountability and operational reporting.
• Verify vehicle registrations, keys and associated asset information against internal records before allocation and dispatch.
• Review documentation and investigate missing, incorrect or mismatched information, resolving discrepancies and escalating unresolved issues to relevant stakeholders.
• Maintain accurate operational records, logs and audit trails, ensuring information remains complete, current and traceable.
• Provide administrative support including correspondence, record updates, document management and request tracking; respond to stakeholder queries regarding documentation and outstanding requirements.
• Use Excel, Outlook, SharePoint and internal systems for data management, reporting, document management and operational tracking.
• Coordinate workload across a three-person team and support colleague onboarding and training on internal processes and record-management procedures.

Customer Service Assistant - Berry and Brie - London, UK

(2023-01 - 2023-12)

• Managed customer enquiries through telephone, email and digital channels while maintaining accurate customer and operational records.
• Processed customer requests and checked information for accuracy and completeness, maintaining organised documentation and administrative records.
• Resolved customer issues, escalated matters requiring further investigation and managed competing requirements while meeting deadlines.

Credit Officer / Assistant Branch Manager - ASA Savings and Loans Company Ltd.

(2019-01 - 2023-12)

• Managed a portfolio of 500+ loan customers, supporting the credit lifecycle from application and assessment through approval, disbursement and repayment monitoring.
• Conducted due diligence on credit applications by reviewing and verifying customer identities, business information and supporting documentation before lending decisions.
• Performed creditworthiness, affordability and risk assessments, identifying potential risk factors and supporting responsible lending decisions.
• Reviewed customer and business information for inconsistencies, risk indicators and matters requiring additional clarification or escalation.
• Maintained accurate and confidential customer, transaction, credit and repayment records in accordance with internal procedures and financial controls.
• Monitored accounts for unusual repayment patterns, arrears and other risks requiring investigation, follow-up or escalation; produced portfolio and operational reports for management.
• Supported branch operations as Assistant Branch Manager, including team oversight, administrative controls and adherence to established policies and procedures.

Mobile App Activator - Contract - Ecobank

(2018-03 - 2018-06)

• Onboarded customers to the Ecobank mobile banking application, guiding them through registration requirements and digital-banking processes.
• Captured, checked and maintained customer onboarding information accurately, supporting data quality and record integrity.
• Reviewed customer registration details for completeness and worked with branch colleagues to resolve missing information and onboarding issues.
• Tracked daily customer activations and maintained accurate records to support reporting and follow-up.
• Registered customer businesses for Ecobank Masterpass, supporting business onboarding and accurate capture of business information.
• Handled customer information with confidentiality and escalated activation or registration issues when additional review was required.

Research & Data Assistant - National Service - Cocoa Research Institute

(2016-01 - 2017-12)

• Collected, reviewed and maintained socioeconomic research data and administrative records, verifying information for completeness and accuracy before data entry and analysis.
• Supported data management, document management, reporting, questionnaire administration and data analysis.

MSc - International Business & Data Analytics - Ulster University, London (2023-01 - 2024-12)

BA - Social Science - Economics & Sociology - University of Cape Coast (2016-12)