Dispatch Customer service - Capital Outsourcing (Kelly Communications) - Leeds, LEEDS
(2025-11 - 2026-06)
- Managed high volumes of calls and emails in fast-paced environment, facilitating efficient customer service
- Responded to customer inquiries about orders, deliveries, and delays, ensuring timely and professional resolution
- Maintained accurate dispatch and customer records, supporting effective communication and service delivery
- Ensured compliance with company procedures, service standards, and delivery timeline
Dispatch Supply Chain - Adeco (Schneider Electric) - Leeds, LEEDS
(2025-05 - 2025-09)
- Scheduled and monitored shipments and transport activities to optimise route efficiency
- Coordinated daily dispatch operations to ensure timely delivery of goods, minimising delays
- Facilitated communication between drivers, warehouse teams, and customers to streamline operations
- Managed inventory flow and supported warehouse operations when required
- Used logistics systems to update shipment status and performance data
Airport Customer Service Representative - Porto Airport - Porto, Portugal, England
(2022-03 - 2023-01)
- Delivered excellent customer service to passengers across check-in, boarding gates, and arrivals areas
- Assisted passengers with ticketing, check-in procedures, and baggage handling
- Handled customer inquiries, complaints, and special requests professionally
- Provided real-time information on flight schedules, delays, and gate changes
- Supported passengers with special needs, including PRM (Passengers with Reduced Mobility)
- Ensured compliance with airport safety, security, and operational procedures
- Processed travel documents and ensured the accuracy of passenger information
Senior Operative Customer Service - Consultant - Luanda Airport - Luanda, Angola
(2021-01 - 2022-01)
- Coordinated passenger flow for timely check-in, boarding, and departures, optimising overall process
- Contributed to improved service delivery and increased passenger satisfaction
- Guided customers through plane shifts, improving travel experience and minimising delays
- Communicate effectively with airline staff, ground handling teams, and security personnel
- Ensure compliance, security, and operational procedures were followed
