Joanna Chapman

I am a friendly, organised and approachable professional with over four years' experience supporting people in education, retail and community settings. Throughout my career I have developed excellent communication, customer service and organisational skills while working with a wide range of people, maintaining confidential information, and supporting the smooth day-to-day running of busy environments. I particularly enjoy helping others, building positive relationships, and finding solutions to problems.

Having recently completed qualifications in Business Administration and Information, Advice and Guidance, I am now looking to begin a career in administration or customer support where I can continue learning, use my transferable skills and make a positive difference.

Personal Care Assistant - Lakeside Primary School

(2026-02 - 2026-06)

• Maintain accurate and confidential pupil records in line with school procedures and GDPR requirements.
• Completed daily documentation with a high level of accuracy and attention to detail.
• Communicated effectively with teachers, parents, and colleagues to ensure pupils receive consistent support.
• Prioritised changing tasks throughout the day while remaining calm, flexible, and professional.

Customer Service Advisor - Boots

(2025-10 - 2025-12)

• Delivered friendly and professional customer service in a fast-paced retail environment.
• Answered customer enquiries and resolved issues with a positive approach.
• Processed deliveries, replenished stock, and maintained high merchandising standards.
• Worked collaboratively with colleagues to ensure efficient day-to-day operations.
• Followed company procedures and maintained excellent standards of accuracy.

Teaching Assistant - Highfields Spencer Academy

(2023-09 - 2025-01)

• Supported teachers with classroom preparation and organisation.
• Maintained accurate records and monitored pupil progress.
• Adapted learning resources to meet individual needs.
• Worked closely with colleagues and parents to provide consistent support.

Retail Assistant - Søstrene Grene

(2022-10 - 2023-11)

• Provided excellent customer service and created a welcoming shopping experience.
• Processed customer purchases accurately using the till system.
• Supported stock control, replenishment, and visual merchandising.
• Maintain a clean, organised and well-presented store.
• Worked effectively within a busy team to achieve daily objectives.

SEND Teaching Assistant - St Giles Spencer Academy

(2019-09 - 2022-04)

• Supported pupils with a range of additional needs in both individual and group settings.
• Maintained confidential records and contributed to reviews and progress updates.
• Worked collaboratively with teachers, parents, and external professionals.
• Prepared learning resources and organised classroom activities.
• Built positive relationships through patience, empathy, and effective communication.

Communications Intern - Reach Community Church Derby

(2017-09 - 2018-07)

• Provided administrative support within a busy church office.
• Used Microsoft Word, Excel, CRM systems, and databases to maintain accurate information.
• Organised meetings, events, and volunteer schedules.
• Updated website content using a Content Management System and scheduled social media content.
• Created promotional materials using Canva and Adobe Photoshop and responded professionally to enquiries.

TQUK Level 2 Certificate - Information, Advice or Guidance (RQF) - Derby College (2026-05)

TQUK Level 2 Certificate - Principles of Business Administration (RQF) - Derby College (2026-02)

NCFE CACHE Level 3 - Teaching Assistant

Master of Arts - Publishing - University of Derby

Bachelor of Arts - Illustration - University of Derby