Joanna Furby

Experienced and reliable receptionist with strong organisational and customer service skills gained in a busy front-of-house environment. Skilled in managing appointments, handling enquiries, and providing administrative support. Committed to maintaining efficient daily operations while delivering a professional and welcoming service.

RECEPTIONIST - Underwoods Motoring Group - Sudbury

(2019-05)

• Greeting customers & providing a professional first point of contact.
• Handling high volumes of incoming calls & directing enquiries appropriately.
• Liaising with service advisors, technicians and management to ensure smooth daily operations.
• Maintaining accurate customer records.
• Carrying out daily telephone call reports.
• Ensuring all customers have refreshments.
• Attending to and maintaining coffee machine.

Temp/Agency Work - Various Agencies

(2018-09 - 2019-05)

General receptionist duties as temporary cover through agencies.

Receptionist - NHS – Colchester Primary Care Centre - Colchester

(2011-11 - 2018-09)

Provided front of house reception support in a busy primary care setting.

• Welcome patients and visitors in a professional yet compassionate manner.
• Managed high volumes of incoming calls and appointment bookings.
• Registered patients.
• Liaised with GP's, nurses and healthcare professionals to coordinate appointments.
• Handled sensitive information in line with GDPR policies.
• Maintained accurate filing and administrative systems.
• Managed inventory of staff stock in staff room.

ADMIN ASSISTANT (BUYING & STOCK CONTROL DEPARTMENT) - Brackett Greene

(1989-07 - 2011-03)

Provided admin support within the buying and stock control department.

• Typed and processed purchase orders and supplier invoices accurately.
• Assisted with stock control documentation & record maintenance.
• Answered and directed incoming telephone calls in a professional manner.
• Provided reception cover during lunch periods.
• Promoted to typist / administrator role with increased responsibility.
• Compiled procedural manuals for internal use.
• Prepared business correspondence including letters & internal communications.
• Managed incoming & outgoing post.

GCSEs