Joanna Monte-D'Cruz

Sales Negotiator - Gibbs Gillespie Estate Agent - Ruislip & Rickmansworth

(2021-01 - 2023-12)

To show potential buyers around various houses on our books
To encourage as many offers from potential buyers to be put forward
To look after the office and answer telephone enquiries on occasion
Responsibility for customer house keys after Saturday viewings and returning them safely
Considered one of the best Saturday viewing agents who got the most offers on the table including some that were over the asking price

Ambient Food Demonstrator - Harrods - Knightsbridge, London SW1X 7XL

(2010-01 - 2020-12)

To Co-ordinate and conduct in store demonstrations for the Ambient range at foods
Working with buyer and marketing dept to plan and update tasting calendar
Liaising with Vendors to fund and co-ordinate supply of samples and product information
Ensuring supply team order sufficient stock to sell on day of tasting
Liaising with shop floor to co-ordinate merchandising of product
Co-ordinating any store approvals for vendors that may also attend the demonstration
Tasting set-up and clear down on shop floor and conducting actual tasting on shop floor
Worked in the fresh food department for 1 year (cheese, charcuterie)
Feeding back sales and customer response to vendor and issuing credit notes for their support
Nominated Employee of the Month on 6 occasions
100% guest shopper for 2013 and 2014

Team leader/ Food demonstrator - Fortnum & Mason - London

(2007-01 - 2010-12)

To liaise with the Buying Team & Shop Floor Management Team to discuss introduction of new products
To increase sales by effective use of selling & demonstrating skills by providing a high level of product knowledge to the customers
To communicate directly with the suppliers and organise promotions for new products
To organise supplier visits along with ensuring attendance of all Trade Fairs throughout the year
To ensure all food is tested on a regular basis
To actively contribute towards consistently achieving the set department standards
Managed various food counters including fresh, chocolates, Pantry and Hampers
To actively train all staff on new products and mentoring new staff to a level of full Product awareness

Sales Associate: Food halls - Harrods - Knightsbridge, London, SW1X 7XL

(2003-01 - 2007-12)

Monitoring and maintaining sufficient stock levels in order to meet sales targets and customer needs
Monitoring and maintaining excellent standards
Ensuring excellent customer service is delivered at all times
Communicating with the buying office any product issues
To support the Manager in delivering key sales and customer service targets
Maintaining health and hygiene standards
Solving customer problems and responding to all enquiries efficiently

Store information assistant - Harrods - Knightsbridge, London, SW1X 7XL

(1999-01 - 2003-12)

Providing store information and advising customers of store promotions and forthcoming events
Advising overseas customers from non-EU countries of their entitlement to claim refunds of VAT
Attending department meetings on weekly basis and providing essential customer feedback
Assisting at the customer services bureau dealing with staff rota's, customer complaints, and other duties as required

Team leader - CPM Promotions - Oxon

(1998-01 - 1999-12)

Hairdresser - Greta Khan - London

(1996-01 - 1998-12)

Dealing with all aspects of client's hair from cutting to styling
Active in various seminars and important events/ shows and modeling assignments
Assisting on the reception desk making appointments and dealing with customer queries

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