Joanne Blake

Reliable and customer-focused retail assistant with long experience in busy store settings. Adept at providing product advice and resolving enquiries to deliver the highest level of service. Focused on ensuring the sales floor is replenished and organised and presented to exceptional standards, taking the lead for layouts and merchandising.

Experienced in cash handling, processing transactions and refunds and operating tills. Currently seeking an opportunity in a retail or customer service environment where I can apply my skills and continue my professional development.

Customer Service Assistant - Wickes

(2015-10 - 2026-03)

• Served customers and processed transactions and refunds
• Maintained and replenished sales floor displays
• Completed gap checks using stock control systems
• Provided product advice and recommendations
• Resolved customer enquiries and complaints
• Completed new layouts and merchandising
• Prepared and completed customer orders
• Followed and maintained health and safety regulations
• Organised fundraising as the store charity champion

GCSE - English and maths - John Bunyan Upper School