Joanne Lambert

Professional communicator with expertise in patient engagement and care coordination. Proven ability to develop personalized care plans that enhance health outcomes while ensuring respect and compassion in all interactions. Strong organizational skills facilitate efficient office operations and appointment management, contributing to overall service quality.

Committed to fostering collaborative environments that improve team productivity and client satisfaction. Motivated professional with a focus on client relationship management and outstanding customer service. Utilises strong organisational skills to coordinate appointments and manage office operations efficiently.

Cultivates a collaborative work environment, enhancing team productivity and morale through positive practices. Drives process improvements with a results-oriented mindset, ensuring optimal resource allocation and client satisfaction. Detail-oriented Key Administrator with a commitment to enhancing service delivery in healthcare settings.

Implements policies and guidelines that elevate operational standards while managing confidential patient information effectively. Leverages strong communication skills to foster relationships between patients and multidisciplinary teams, enhancing overall care quality and efficiency. Bringing background in organisation and time management, I excel in streamlining processes and ensuring smooth day-to-day operations.

Handling multiple tasks efficiently and meeting deadlines comes naturally. Communication skills foster positive relationships with colleagues and clients alike. Bringing a proactive approach to problem-solving and commitment to maintaining high standards of work.

Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.

Experienced in managing office operations and ensuring smooth day-to-day functions. Known for excellent organisational skills and knack for streamlining processes. Adept at fostering positive working relationships and maintaining high standards of communication.

Highly organised and detail-oriented administrative professional offering 30 years of experience coordinating office operations and special projects with high degree of efficiency. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner seeking to leverage background into leadership role.

Organised

Administrator focused on leading professional teams and smooth operations to accomplish business objectives. Trustworthy, honest and reliable in exceeding expectations for quality, safety and efficiency. Skilled in leading and motivating team members to success. Adaptable and flexible to meet client needs, with extensive experience providing first-class res

Key Administrator for ESD Stroke Therapies - NHS Hywel Dda - Cardigan, Ceredigion

(2023-05)

• Managed various multi-disciplinary staff teams to review safeguarding, confidential patient information, and referrals.
• Developed data collection systems for tracking appointments, treatment activities, and test results, using NHS systems, Word, Excel and PowerPoint.
• Possessing excellent knowledge of medical and healthcare terminology.
• Implemented stroke policies and guidelines to enhance service efficiency, delivery, and effectiveness.
• I have managed staff and overseen office operations, including correspondence management, business record creation, and report preparation.
• Delivered exceptional customer service by addressing inquiries confidently, and resolving issues promptly.
• Monitored office inventory, ensuring adequate supplies and efficient resource management.
• Scheduled appointments and maintained a master calendar to optimise organisational flow.
• Conducted confidential database management for accurate records and secure information retrieval.
• Drove company growth with proactive mindset and results-oriented plans for business operations.
• Compiled monthly therapy information, producing reports for the Director to observe and assess site success, noting staff competencies, and monitoring that agreed aims are being met.
• Coordinated strategic plans for administrative services management and optimisation to best use available resources.
• Streamlined appointment scheduling by introducing an online booking system, significantly reducing administrative workload.
• Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
• Utilised a wide range of active listening and questioning skills, always showing both staff and patients kindness, empathy, and compassion.
• Proirising my personal PADR aims and objectives, attending training and relevent courses, ensuring all NHS compliances are completed and updated annually.
• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
• Oversaw the preparation and distribution of internal communications, such as newsletters and memos, to keep staff informed of departmental news and progress.
• Coordinated office maintenance and repairs, liaising with Estates and contractors, to ensure a functional and safe workplace.
• Monitored compliance with health and safety regulations, conducting regular audits to promote a safe working environment.
• Liaised with suppliers, negotiated contracts, and oversaw office supplies inventory to maintain optimal stock levels.
• Identified data discrepancies through careful analysis, promptly researching issues for quick resolutions.
• Updated company policies and procedures manuals, ensuring all documentation was current and compliant with legal standards.
• Prepared statements detailing operational detail and key performance indicators.
• Developed and maintained effective communication channels between departments, enhancing organisational workflow.
• Organised and archived company documents, both physical and digital, ensuring confidentiality and data protection compliance.
• Collaborated closely with other managers to sm

Supply Teacher and Invigilator - Schools within Ceredigion - Ceredigion

(2021 - 2023)

• Thoroughly planned, resourced and delivered Reception, Primary, Junior and Comprehensive level lessons.
• Graded and provided feed-back assessments and achievements.
• Monitored student behaviour, attitude, effort, ability and welfare.
• Liaised with Agency staff to create up-coming diary commitments and travel arrangements.

Teacher of Art and Design, Creative Fashion Textiles and Expressive Arts

(1992 - 2020)

• K.S 3 Department Coordinator.
• Head of House.
• Transitional Liaison to Primary and Junior Schools.
• Taught Art, Fashion Textiles, Graphic Design, Food and Nutrition, Health and Social Care, Psychology, Sociology, Information Technology and Business, Languages, Sciences, Humanities, Physical Education.
• Moderator and Examiner for AQA Exam Board.
• Invigilator and Monitor for GCSE and A 'Level Exams.
• Trainer of NQT Staff.
• Mentor and Counsellor.
• Provider of In-Service Staff Training.
• Ran craft clubs, exhibitions, trips to UK, local college visits, maintained business and industrial contacts on Island.

Fashion Design Business Owner - Own Fashion Design Business

(1984 - 1995)

• Training and managing staff and welfare.
• Promotion of service, products and advertising.
• Carried out risk assessments, ensuring health and safety.
• monitored performance management, machine competence, and servicing.
• Managed exhibitions, artist collaborations and accepted private commissions

Bachelor of Education - Design Technology Textiles - Bath College of Higher Education (1991-01)

Mathematics GCSE - Milford Haven School (1989-01)

Higher National Diploma - Design, Fashion and Textiles - CCTA (1988-01)

National Diploma of Design - Art and Design - CCTA (1986-01)

CSE - English Language, English Literature, History, Art and Design, Technical Drawing, Chemistry - Milford Haven Secondary School (1984-01)