Joanne Milner

I have worked here for over six years, in leasehold properties.

Residential scheme manager at Sanctuary housing (2020-05 – Present)

I have worked here for over six years, in leasehold properties.

• Dealing with repairs, section 20, newsletters, risk assessments, interviewing prospective new customers, health and safety issues, quarterly on site inspections.
• Keeping electronic files up to date, answering telephone calls, testing residents pendants quarterly.
• Reporting repairs on our system.
• Keeping all my training up to date.
• Testing smoke alarms, and emergency lighting.
• Annual risk assessments.
• Keeping my calendar up to date.
• Weekly resident well being checks.
• Updating our buisness continuity document
• Updating.
• Using sap, to do purchase orders for the gardening contractors.
• Dealing with contractors and overseeing their work.

Scheme manager at Stonewater (2016-06 – 2016-11)

Here i covered maternity leave temporarily for just under 6 months. I dealt with everything as in my previous role.

• However I also covered community based flats, to do well being checks, and checked communal rooms, and pull cords.

Residential scheme manager at Dudley council (2010-04 – 2015-04)

Here i worked for dudley metropolitan Borough Council.

• I also dealt with guest room bookings, and receipting.
• I dealt with a step down/respite care.
• We had a care team onsite, so I keep liase directly with them, to make sure everything was in place ready for a new temporary resident, who i would of usually interviewed in a hospital setting. To insure a seamless service.
• I also dealt with void properties, sign ups, viewings.
• Flushing, (legionella) checks.
• Pull cord checks, pendant checks, fire alarm testing, fire door checks, support plans for all residents.
• Attending regular meetings.
• Training.
• Resident visits.
• Resident Engagement activities, which included weekly bingo.
• I also ran a lunch club for all residents, so I did the menus, shopping preparing. And serving. This was twice weekly.
• I dealt with neighbour disputes.
• Dealing with emergencies onsite, ie. Resident falls, telephoning gp's. Contacting nok.
• Keeping accurate electronic files.
• I also dealt with a fire onsite. And dealt with evacuated protocols. Emergency services.
• Liaising with social services.
• Safeguarding.
• Contractors..health and safety.
• Upto date resident files.

Btec in First person on the scene – Weat Midlands ambulance service (2013-07 – 2013-07)

Btec in Housing practitioner – Cornwall college (2008-09 – 2009-09)