Joanne Sims

Highly organised and dependable administrator with extensive experience supporting business operations, managing records, and delivering excellent customer service. Strong background in handling communications, coordinating processes, and maintaining accurate documentation in fast-paced environments. Proactive, detail-focused, and confident working both independently and as part of a team.

Senior Sales Consultant - Small World Travel Agency

(2026-01)

• Manage client bookings, documentation, and confirmations with high accuracy
• Respond to customer enquiries via phone and email professionally
• Maintain records and process payments securely
• Support daily office administration and marketing activities

Business Administrator - Illuminate You (Illuminate Care Group)

(2025-09 - 2026-01)

• Managed incoming calls, emails, and general enquiries
• Created and maintained purchase orders and administrative records
• Recorded and updated student attendance and medical information
• Produced documents including flyers, reports, and event materials
• Supported smooth day-to-day office operations

Branch Manager - Lincolnshire Co-operative Travel

(1999-01 - 2025-08)

• Oversaw daily administrative and operational functions of a busy office
• Managed financial records, payments, and compliance processes
• Maintained accurate documentation and reporting systems
• Coordinated staff rotas, training, and performance monitoring
• Resolved customer and operational issues efficiently
• Organised events, meetings, and in-store promotions

Fitness Instructor - Self-Employed

Self-Employed Fitness Instructor (20 years)

• Managed bookings, scheduling, and client communications
• Delivered structured group sessions across multiple locations

GCSE - English, Maths, Geography, History - Castle Hills Secondary School