Joanne Smith

A calm, highly organised professional with extensive experience in customer-serving environments, accustomed to managing complex situations with accuracy and empathy. Ability to demonstrate excellent communication skills, remain focused under pressure, and work cohesively in a team.

Experience handling sensitive information, prioritising effectively, and working collaboratively within fast-paced and time critical settings. Motivated by making a meaningful difference through dependable service and problem solving.

Sales Travel Consultant - Harlequin Holidays Tour Operating

(1985-01 - 1988-12)

• Delivered high quality customer service by assessing client needs, providing tailored solutions and communicating complex and sensitive information clearly and accurately
• Managed bookings, payments and amendments

Branch Manager - Mike Lee Travel

(1989-01 - 1993-12)

• Received a promotion to Branch Manager
• Completed accurate administrative tasks including bookings, filing documentation, handling payments and record-keeping
• Supervised daily operations, supported and guided team members, ensured procedures and standards were consistently met

Travel Consultant - Thomas Cook

(1993-01 - 2019-12)

• Worked cohesively as part of a lager team, supporting daily operations and consistently delivering high standards and excellent customer focused service in fast-paced environments
• Used computer systems to process bookings, update records, manage payments and handle information accurately

Travel Consultant - Hays Travel

(2019-01)

• Handle enquiries and bookings while delivering excellent customer service and high standards
• Adapted to working from home, using computer systems and digital communication tools to work independently while maintaining accuracy, productivity and data security
• Prioritise tasks and manage a demanding work load, remaining focused and professional under pressure while meeting deadlines
• Became a well valued member of a large team who people often turn to for advice and support

PITMAN ELEMENTARY

O-Levels - WESTFIELD SECONDARY SCHOOL (1979-01 - 1984-12)

Clerical Course - RICHMOND COLLEGE