STORE ASSISTANT - Aldi - Gateshead
(2023-03)
- Maintained store cleanliness for an appealing shopping environment.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Till operations
- Self checkout operations and assisting customer use
- Stock rotation on shelf and back stock
- Date checking and applying discounts
- Training new team members joining the store
- Shop floor replenished in a timely safe manner
- Merchandising specialist buy aisles and launching new weekly special buys
HOSPITAL PORTER/DOMESTIC - CNWT NHS TRUST - Tranwell Unit & Plummer Court, Gateshead
(2016-02 - 2021-03)
- Cooking and delivery of patient meals to hospital wards
- Deep cleaning of wards using Machinery
- Manual cleaning following strict COSHH guidelines
- Managing and safe delivery of stores to hospital wards
- Stock rotation
- Postal delivery to hospital wards
- Record keeping to ensure strict guidelines and policies can be evidenced including water records for legionella
NIGHT SHIFT STORE ASSISTANT - Asda - Gateshead
(2012-09 - 2016-01)
- Removing stock from delivery wagons using manual pallet trucks
- Replenishing shop floor with delivered stock to strict timescales ensuring a safe working environment at all times
- Stock rotation
- New shelf briefs/layouts
- Dealing with face to face queries or requests
- Own time management
SLEEP IN NIGHT SUPPORT WORKER - Lawwood - Burnley
(2011-09 - 2012-07)
- Cleaning duties
- Sleep in support worker responsible for 12 residents
- Administering evening medications and completion of daily MARS records
- Social evening activities, reading, watching tv & preparing supper with residents
- Evening lockdown tasks of the building - doors, windows and alarms
TEACHING ASSISTANT IN PRIMARY SCHOOL - Pendle View Primary School - Burnley
(2011-09 - 2012-07)
This role I volunteered at whilst studying for my level 2 teaching assistant qualification. I was then offered a 2 day temporary contract. This school supports children who have special educational needs, moderate, severe and profound and multiple learning difficulties.
- Supporting the teacher in lesson preparation
- Small group activities
- Outdoor/indoor play
- Supervising children during breaks and trips
- Communicating student progress to the teacher
- Making sure the classroom environment/equipment is safe at all times
- Support in managing classroom behavior's and encouraging a positive environment
- Children safety and security being a priority at all times following policies relating to child protection and safeguarding
CREDIT MANAGEMENT CONSULTANT - Homeloan Management Limited - Padiham
(2003-05 - 2011-04)
- Effective management of mortgage arrears
- Answering inbound calls within a fast paced call centre environment meeting strict call handling times and after call wrap times adhering to FSA and data protection guidelines at all times
- Negotiating affordable payment plans to repay outstanding arrears payments based on clients current financial position
- Liaising with customers, solicitors, citizens advice bureaus and other housing organisations
- Responding to customer complaints both verbal and written inline with FSA and FOS guidelines
- Full understanding and adherence of data protection guidelines on a daily basis
- Responding to inbound post either by telephone or return letter
- Training new staff
- Using all Microsoft packages to manage day to day work schedule and information reporting
SALES ADVISOR - Endsleigh Insurance - Burnley
(2001-01 - 2003-05)
- Answering inbound calls within a call centre environment
- Providing customers with insurance quotes based on information collected and input onto the system
- Negotiating and selling skills used to close sales based on price, value and benefits included.
- Meet and manage set monthly targets
- Proactively try to secure sales or future leads based on quotes provided
- Outgoing calls to chase sale leads to create new business
