Joanne Walker

PERMIT: CARS

Talent

GatesheadMember since August 24, 2026

Multi taskingAdministrative AssistantExcellent Customer service skillsCar driverOwn time managementTelephone skills

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Multi taskingAdministrative AssistantExcellent Customer service skillsCar driverOwn time management

About

A motivated, organised, trustworthy individual excellent at juggling multiple tasks and working under pressure. Proven experience working in customer focused roles.

Experience

STORE ASSISTANT - Aldi - Gateshead

(2023-03)

Maintained store cleanliness for an appealing shopping environment.
Followed standard operating procedures strictly enforcing company policies and standards.
Till operations
Self checkout operations and assisting customer use
Stock rotation on shelf and back stock
Date checking and applying discounts
Training new team members joining the store
Shop floor replenished in a timely safe manner
Merchandising specialist buy aisles and launching new weekly special buys

HOSPITAL PORTER/DOMESTIC - CNWT NHS TRUST - Tranwell Unit & Plummer Court, Gateshead

(2016-02 - 2021-03)

Cooking and delivery of patient meals to hospital wards
Deep cleaning of wards using Machinery
Manual cleaning following strict COSHH guidelines
Managing and safe delivery of stores to hospital wards
Stock rotation
Postal delivery to hospital wards
Record keeping to ensure strict guidelines and policies can be evidenced including water records for legionella

NIGHT SHIFT STORE ASSISTANT - Asda - Gateshead

(2012-09 - 2016-01)

Removing stock from delivery wagons using manual pallet trucks
Replenishing shop floor with delivered stock to strict timescales ensuring a safe working environment at all times
Stock rotation
New shelf briefs/layouts
Dealing with face to face queries or requests
Own time management

SLEEP IN NIGHT SUPPORT WORKER - Lawwood - Burnley

(2011-09 - 2012-07)

Cleaning duties
Sleep in support worker responsible for 12 residents
Administering evening medications and completion of daily MARS records
Social evening activities, reading, watching tv & preparing supper with residents
Evening lockdown tasks of the building - doors, windows and alarms

TEACHING ASSISTANT IN PRIMARY SCHOOL - Pendle View Primary School - Burnley

(2011-09 - 2012-07)

This role I volunteered at whilst studying for my level 2 teaching assistant qualification. I was then offered a 2 day temporary contract. This school supports children who have special educational needs, moderate, severe and profound and multiple learning difficulties.

Supporting the teacher in lesson preparation
Small group activities
Outdoor/indoor play
Supervising children during breaks and trips
Communicating student progress to the teacher
Making sure the classroom environment/equipment is safe at all times
Support in managing classroom behavior's and encouraging a positive environment
Children safety and security being a priority at all times following policies relating to child protection and safeguarding

CREDIT MANAGEMENT CONSULTANT - Homeloan Management Limited - Padiham

(2003-05 - 2011-04)

Effective management of mortgage arrears
Answering inbound calls within a fast paced call centre environment meeting strict call handling times and after call wrap times adhering to FSA and data protection guidelines at all times
Negotiating affordable payment plans to repay outstanding arrears payments based on clients current financial position
Liaising with customers, solicitors, citizens advice bureaus and other housing organisations
Responding to customer complaints both verbal and written inline with FSA and FOS guidelines
Full understanding and adherence of data protection guidelines on a daily basis
Responding to inbound post either by telephone or return letter
Training new staff
Using all Microsoft packages to manage day to day work schedule and information reporting

SALES ADVISOR - Endsleigh Insurance - Burnley

(2001-01 - 2003-05)

Answering inbound calls within a call centre environment
Providing customers with insurance quotes based on information collected and input onto the system
Negotiating and selling skills used to close sales based on price, value and benefits included.
Meet and manage set monthly targets
Proactively try to secure sales or future leads based on quotes provided
Outgoing calls to chase sale leads to create new business