Joao Sena

Commercially aware and operationally experienced Chartered Manager (BA Hons, Nottingham Trent University, 2025) with four years of integrated workplace experience through a Level 6 Degree Apprenticeship in a fast-paced food manufacturing environment. IOSH Managing Safely certified, with additional credentials in DSEAR Awareness, First Aid at Work and Fire Marshal. Brings a strong foundation in health and safety compliance, operations support and customer-facing delivery, complemented by hands-on paid media experience with Meta Ads campaigns.

Bilingual in English and Portuguese, with a proven ability to communicate clearly across diverse teams and customer audiences. Calm under pressure, reliable and commercially minded — with the adaptability to contribute meaningfully across operations, business support, customer success or digital marketing functions.

Health and Safety Advisor - Greencore

(2025-01)

• Support the implementation and monitoring of health and safety standards across a high-volume food manufacturing site, ensuring ongoing compliance with HASAWA 1974 and DSEAR regulations.
• Promote safe working practices and contribute to a positive safety culture by communicating clearly with production operatives, supervisors and site management.
• Assist in delivering toolbox talks and site safety briefings, raising awareness of hazards and reinforcing procedural compliance across the workforce.
• Apply IOSH Managing Safely, DSEAR Awareness, First Aid at Work and Fire Marshal credentials to respond effectively in workplace incidents and emergency situations.
• Collaborate with operational teams and management to identify risks, support corrective action and maintain accurate health and safety documentation.

Production Operative - Greencore

(2021-09 - 2025-01)

• Gained broad operational experience across multiple production lines in a structured, fast-paced food manufacturing environment, consistently maintaining quality and safety standards.
• Followed established SOPs and hygiene protocols with precision, demonstrating strong attention to detail and accountability throughout each shift.
• Supported team performance by communicating proactively, sharing process knowledge and adapting quickly to changing production demands.
• Completed workplace training programmes covering fire safety, manual handling, food hygiene and leadership development, building a well-rounded operational foundation.
• Demonstrated reliability and adaptability across varying roles and shift patterns within a structured operational setting.

Part-time Driver Assistant - IKEA - London

• Supported delivery driver on multi-drop residential routes across London, ensuring the timely and professional delivery of large furniture items to customers.
• Provided a friendly and professional customer-facing service at the point of delivery, resolving any concerns calmly and maintaining the company's service standards.
• Applied manual handling best practices throughout — moving, assembling and placing items safely — maintaining a consistent zero-damage standard across deliveries.
• Managed time efficiently across early-start shifts, meeting tight delivery windows and contributing to route scheduling and load coordination with the driver.
• Maintained accurate delivery records and exception documentation, supporting the transport office with end-of-day reporting and proof of delivery.

Freelance Paid Media Practitioner - Self-directed Projects

(2024-01 - 2024-07)

• Planned, set up and managed end-to-end Meta Ads campaigns across lead generation, traffic and awareness objectives for small business clients, owning brief, creative, targeting and budget management.
• Built custom and lookalike audiences in Meta Ads Manager using Pixel data, improving campaign targeting precision and reducing cost-per-lead over successive testing cycles.
• Designed A/B creative tests across static, carousel and short-form video formats, iterating weekly based on performance data to improve click-through rate and conversion efficiency.
• Monitored key metrics including CTR, CPC, CPL and CPA, producing weekly performance summaries with clear optimisation recommendations for the next campaign cycle.
• Wrote ad copy in both English and Portuguese, broadening audience reach for bilingual campaign strategies and demonstrating awareness of tone-of-voice variation across markets.
• Developed practical understanding of landing page conversion, WhatsApp funnel strategy and lead qualification for local service businesses operating on modest budgets.

Classroom Support Assistant - Newman Catholic College

• Assisted teaching staff in delivering structured lesson activities as part of the school's enrichment programme, supporting pupils individually and in small groups.
• Demonstrated patience, consistency and strong interpersonal communication when working with young people in a classroom environment.
• Contributed to a positive and orderly learning environment through clear follow-through on routines and a calm, professional approach.

BA (Hons) - Management and Leadership — Level 6 Chartered Manager Degree Apprenticeship (CMDA) - Nottingham Trent University — Nottingham Business School (2021-09 - 2025-07)

Level 3 Extended Diploma - Business Studies - Newman Catholic College (2019-09)

GCSEs - Mathematics, English Language, Science, Religious Education, Art, Portuguese - Newman Catholic College (2018-06)