Assistance Manager at Pestana Casino Park Hotel (2005-09 – 2006-08)
Assist directly the F&B Manager in the organisation and coordination of the F&B area
- Preparation of informative posters for themed dinners and promotion and organization of the same
- File memos, reports, time sheets, vacation and holidays
- Preparation of briefings between the F&B director and heads of various sections
- Keep stock levels as required by the heads of the sections of F&B
- Help with the duties of the winery and the restaurant
- Participating in assessments of employees in accordance with the policies of human resources
Bar Manager at Mozart Lda Mirador Cabo Girão (2006-09 – 2008-01)
Responsible for managing the bar Miradourodo Cabo Girão and later the restaurant Viking and Tea House
- Negotiate contracts with suppliers
- Stock management, bill payments and salaries
- Preparation of schedules and weekly prepare financial reports
- Played the role of F&B Supervisor
- In July 2007, became responsible for the restaurant Viking and the Tea House at the Museum Universo de Memórias de João Carlos Abreu becoming Restaurant and Bar Manager
Front desk receptionist at Guerin Car Rental Solutions (2008-02 – 2011-02)
Main responsibilities were to ensure adequate solutions to customers and manage reservations
- Act on the requested reservations and provide necessary information to the client
- Enter the reservations made in the software RentWay and confirm with clients all the information given
- Interact with travel agencies, private companies and insurance companies
- Close the contracts of leased vehicles in the system
- Update the state of the vehicles on the respective software
- Perform check in and check out of the vehicles leased
- Read all the documents send by the Department of Customer Management with information about rates and work instructions
- Organize the list inputs and outputs for the next day
- Perform a check list of the rental contracts of the day before and confirm the rental of the day
- Make the final file of all the contracts
Guest Service Assistant at Copthorne London Gatwick (2012-04 – 2012-12)
Guest Service Assistant responsibilities in a hotel environment
- Greet and register incoming guests
- Handle guest requests and concerns promptly and with courtesy
- Assist guests with any inquiries regarding local entertainment, restaurants, transportation and etc
- Maintain efficient and effective management of the park 'n fly car park
- Maintain efficient and effective flow of information with guests and all internal departments
- Handle additional duties as needed by guests or management
Guest Service Executive/Refurb Coordinator at Copthorne London Gatwick (2013-01 – 2013-12)
Guest Service Executive managing team and coordinating refurbishment project
- Ensure that team of Guest Service Assistant are well managed (time sheets, wages and etc)
- Take care of clients request and Park&Fly car park
- Very active in the refurbishment project alongside Mr Ali Alavi the GM of Copthorne London Gatwick
- Handled paperwork, purchase orders and working actively as a handyman
Guest Service Manager/Vice Chairman H&S/Capital Project Coordinator at Copthorne London Gatwick (2014-01 – 2017-07)
Senior management position overseeing guest services, health and safety, and capital projects
- Manage own team of GSAs
- Take care of clients request and wellbeing of guests (Park&Fly, Air Crews and VIP)
- Take care of most of the Duty Manager shift to deal with guest complain more efficiently
- Fully in charge of all the paper work for Copthorne Effingham Park Hotel refurbishment
- Accompanied Mr Ali Alavi and Mr Pranavan Natalia around all of M& Hotel in the United Kingdom
- Oversee implementing all Health and Safety regulation in the refurbishment project as well in the hotel
- Doing audits and creating new procedures for the company
Operation Manager/Project Manager at Copthorne Hotel Effingham Park (2017-07 – 2018-12)
Operations and project management of hotel with focus on guest services and refurbishment
- Manage all the day to day operations of the hotel (Air Crews and VIP)
- Take care of the Duty Manager shift to be hand on with the guest complain more efficiently due to the nature of the hotel
- In charge of overseeing all the project around the hotel
- Manage refurbishment of the hotel, from main areas to guest bedrooms
- In charge of all the paper work for Copthorne Effingham Park Hotel refurbishment
- Handle purchase orders, wages, Outside Contractors, etc
Public Social Worker at Portuguese Social Security (2019-01 – 2022-01)
Public social worker providing assistance with benefits and support during pandemic
- Help people with their benefits, child benefit, pension, and disability pension
- Help them organised and oversee the paperwork to approve the benefit
- In charge of training the staff in the new programs and Laws they came out either weekly or monthly
- When the pandemic started, in charge of the helpline Email (IssMadeiraCovid@seg-social.pt)
- Help people achieve their knowledge of the rules and restrictions that were constantly changing
- Direct people to the nearest authority for help (food, health care and etc)
Driver at Driver Hire Gatwick (2022-02 – 2023-06)
Driver working for various car dealerships and car hire companies
- Delivering cars (new and second hand) all over the country to customers
- Working in servicing departments picking up cars bringing them to be serviced, MOT and etc
- Delivering cars back to their owners
- Working with car hire company by making sure the car is ready to be rented
- Checking for damage and cleanliness of vehicles
- Making contact with the customer to deliver the vehicle
- Working with the meet and greet at Gatwick Airport
- Checking the cars damage and bring them to a secure car park for storage
Service Delivery Driver at Northgate/Auxillis (2023-06 – Present)
Service delivery driver with responsibilities for vehicle delivery and collection
- Vehicle delivery's and collection in a safely manor
- Transporting vehicles between branches and customer locations
- Acting as the face of the business, which includes greeting customers
- Explaining vehicle features and answering questions
- Performing quick valets (cleaning)
- Checking for damage and ensuring roadworthiness before handover
- Completing necessary documentation, such as booking forms or vehicle inspection checklists
