IT BUSINESS ANALYST
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Results-driven IT Business Analyst with over 10 years of experience delivering end-to-end business analysis across complex IT transformation, systems integration, and digital change programmes. Proven expertise in identifying business problems, eliciting and validating requirements, and translating them into scalable IT solutions that align with strategic business objectives. Highly skilled in managing the full project lifecycle across Agile, Waterfall, and hybrid delivery environments, with strong experience supporting multiple concurrent projects in fast-paced enterprise settings.
Demonstrated success in leading requirements engineering, business process modelling, stakeholder engagement, and solution design across cross-functional teams including IT, architecture, finance, sales, and operations. Experienced in producing high-quality artefacts such as BRDs, functional specifications, user stories, swim-lane process maps, wireframes, and traceability matrices, ensuring requirements are clear, testable, and aligned with delivery goals. Strong capability in analysing complex business challenges, documenting “as-is” and “to-be” processes, and recommending optimised solutions that improve efficiency, reduce risk, and enhance system performance.
Hands-on expertise in tools including JIRA, X-Ray, Visio, Microsoft Word, Excel, PowerPoint, and process modelling platforms, with strong knowledge of defect management, change requests, risk tracking, and governance controls. Adept at facilitating workshops, managing stakeholder expectations at all organisational levels, and collaborating closely with architects, developers, testers, and programme managers to ensure seamless project delivery.
At GRC Solutions International Group, successfully led business analysis workstreams for enterprise-wide system integration and process transformation initiatives, including finance integrations across Salesforce, Sage Intacct, QuickBooks, and Certinia, delivering measurable gains in automation, data accuracy, and operational efficiency. Recognised for meticulous attention to detail, strong analytical thinking, and the ability to quickly understand technical domains to challenge design proposals and ensure full requirements coverage across the IT lifecycle.
I.T BUSINESS ANALYST Apr 2022 – Till Date
SENIOR DIGITAL BUSINESS ANALYST Jan 2018 – March 2022
SENIOR BUSINESS ANALYST/ PRODUCT OWNER Sept 2016 - Dec 2017
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