Jodie Batchelor

Experienced Team Leader with over 10 years of expertise in cinema operations, customer service, and team supervision within fast-paced environments. Strong background in operational management, staff coaching, stock control, cash handling, and maintaining exceptional customer service standards. Reliable and adaptable professional recognised for problem-solving abilities, leadership skills, and delivering smooth day-to-day operations under pressure.

Team Leader / Management - Vue Cinemas - Cardiff

(2016-11)

• Manage daily cinema operations and supervise team members during busy shifts.
• Open and close the building in line with operational procedures and compliance standards.
• Coach and support staff to maintain high levels of performance and customer satisfaction.
• Handle customer complaints and resolve operational or technical issues efficiently.
• Oversee stock management, ordering processes, and cash handling procedures.
• Conduct daily health and safety checks to ensure a safe working environment.

Sales Assistant - Tesco Superstore

(2021-01 - 2021-09)

• Delivered excellent customer service within a high-volume retail environment.
• Processed cash, vouchers, refunds, and exchanges accurately and efficiently.
• Supported multiple store departments during peak trading periods.
• Maintained professional standards while working under pressure.

Sales Assistant - Focus DIY Store

(2009-10 - 2011-01)

• Assisted customers with product enquiries and recommendations.
• Maintained stock levels and merchandising displays.
• Handled till operations and cash transactions accurately.
• Ensured the shop floor remained clean, organised, and customer-ready.

Work Placement - Cardiff Council Dogs Home

• Supported staff with day-to-day animal care duties.
• Maintained hygiene standards through kennel cleaning and upkeep.
• Assisted with feeding, grooming, and supervised dog walking.
• Communicated effectively with staff members and visitors.

GCSEs - Maths, English, and Science - Llanrumney High School (2008)