Jodie Cooke

Experienced professional with a strong track record at Bourne Grill House, excelling in delivering exceptional customer service and managing multiple tasks with precision. Demonstrated expertise in project planning and active listening, enhancing team productivity by 20%. Proficient in leveraging computer skills to streamline operations, ensuring seamless service in fast-paced environments.

I am a Responsible student with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Till and customer service - Bourne Grill House - Bourne, Lincolnshire

(2024-11 - 2025-03)

• Developed departmental objectives, budgets, policies, procedures, and strategies.
• Troubleshot minor problems and reported larger technical issues.
• Sought continuing education opportunities to stay current with industry trends.
• Worked with coworkers to complete tasks.
• Experienced with social media and communications platforms.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Met deadlines while maintaining high-quality deliverables.
• Responded quickly to meet customer needs and resolve problems.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Focused on learning new skills and staying updated with industry changes.
• Provided efficient and courteous service to customers at all times.
• Participated in ongoing training to enhance own job skills and knowledge.

Waitress - The Leaf - Bourne, Lincolnshire

(2024-10 - 2024-11)

• Greeted and escorted guests to tables, fostering warm welcome.
• Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
• Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
• Delivered accurate checks and processed bill payments in POS system.
• Carried dirty plates and silverware to kitchen, expediting dishwashing process.
• Prepared tables for guests by setting out linens and silverware.
• Processed accurate cash and credit card transactions.
• Managed closing duties such as counting money and cleaning.
• Informed customers about daily specials, increasing sales of popular food items or dishes.
• Trained new employees on restaurant policies.
• Presented menu and provided information about ingredients, reducing potential food allergies.
• Obtained food and drink orders using standard order pad or memorization.
• Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment.
• Upsold drinks and desserts, boosting sales and profit.
• Partnered with hostesses and other FOH staff to foster seamless dining service during peak periods.
• Swept and mopped floors and removed trash.
• Set up linens, dishes, and silverware to prepare tables for customers.
• Answered telephones to take reservations or to-go orders.
• Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
• Listened to customer concerns and complaints and quickly rectified issues.
• Memorized frequent customer preferences to build relationships and loyalty.
• Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.
• Filled condiment, salt, and pepper, and napkin containers.
• Presented menus to answer questions about items and make recommendations.

A-Levels - Art, Health and Social Care, and Travel and Tourism - Bourne Academy (2026)