Jodie Hadley
Tanning Studio Supervisor
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About
Hardworking, motivated and customer‑focused professional with experience in client care, team leadership and administration. Skilled in managing customer records, building relationships and using systems to deliver excellent service — with practical experience of CRM principles. Reliable, organised and keen to apply my skills in a new role.
Experience
Tanning Studio Supervisor at Consol (2023-01 – Present)
- CRM & Client Care: Maintain accurate, secure client records including personal details, skin type, medical history, allergies and preferences; track visit history, treatments and package usage to deliver personalised service and advice.
- Build long‑term customer relationships, handle enquiries, resolve concerns and promote relevant products to drive satisfaction and repeat business.
- Manage daily operations, rotas, schedules, sales targets and KPIs using in‑house IT systems.
- Maintain high safety, hygiene and compliance standards; support and train junior staff.
Sales Assistant at Card Factory (2022-01 – 2023-12)
- Delivered friendly, efficient customer service; assisted shoppers, answered queries and kept store tidy and presentable.
- Gained IT experience using EPOS and stock systems; worked effectively under pressure during busy periods.
Cleaning Manager / Housekeeper at Resorts World Birmingham (2016-01 – 2021-12)
- Worked in a team to clean facilities to high standards, completing tasks on time.
- Promoted to Manager: led a team, created rotas, managed schedules and ensured health & safety compliance.
- Solved problems promptly and communicated clearly with staff and management.
Cleaning Manager / Housekeeper at Sainsbury's (2022-01 – 2022-12)
- Worked in a team to clean facilities to high standards, completing tasks on time.
- Promoted to Manager: led a team, created rotas, managed schedules and ensured health & safety compliance.
- Solved problems promptly and communicated clearly with staff and management.
Education
Level 3 Certificate in Principles of Special Educational Needs – Solihull College
Level 2 in Business & Administration – Solihull College
Level 2 in Beauty Therapy – Solihull College
Level 1 in Beauty Therapy – Solihull College
Level 2 in Men's Mental Health – Solihull College
GCSE in Maths – Grace Academy
GCSE in English – Grace Academy
