Jodie Hadley

Hardworking, motivated and customer‑focused professional with experience in client care, team leadership and administration. Skilled in managing customer records, building relationships and using systems to deliver excellent service — with practical experience of CRM principles. Reliable, organised and keen to apply my skills in a new role.

Tanning Studio Supervisor at Consol (2023-01 – Present)

• CRM & Client Care: Maintain accurate, secure client records including personal details, skin type, medical history, allergies and preferences; track visit history, treatments and package usage to deliver personalised service and advice.
• Build long‑term customer relationships, handle enquiries, resolve concerns and promote relevant products to drive satisfaction and repeat business.
• Manage daily operations, rotas, schedules, sales targets and KPIs using in‑house IT systems.
• Maintain high safety, hygiene and compliance standards; support and train junior staff.

Sales Assistant at Card Factory (2022-01 – 2023-12)

• Delivered friendly, efficient customer service; assisted shoppers, answered queries and kept store tidy and presentable.
• Gained IT experience using EPOS and stock systems; worked effectively under pressure during busy periods.

Cleaning Manager / Housekeeper at Resorts World Birmingham (2016-01 – 2021-12)

• Worked in a team to clean facilities to high standards, completing tasks on time.
• Promoted to Manager: led a team, created rotas, managed schedules and ensured health & safety compliance.
• Solved problems promptly and communicated clearly with staff and management.

Cleaning Manager / Housekeeper at Sainsbury's (2022-01 – 2022-12)

• Worked in a team to clean facilities to high standards, completing tasks on time.
• Promoted to Manager: led a team, created rotas, managed schedules and ensured health & safety compliance.
• Solved problems promptly and communicated clearly with staff and management.

Level 3 Certificate in Principles of Special Educational Needs – Solihull College

Level 2 in Business & Administration – Solihull College

Level 2 in Beauty Therapy – Solihull College

Level 1 in Beauty Therapy – Solihull College

Level 2 in Men's Mental Health – Solihull College

GCSE in Maths – Grace Academy

GCSE in English – Grace Academy