Jody Chamberlain

A highly personable, welcoming and professional individual with over 30 years of experience in administrative and customer service roles across a breadth of sectors Skilled in managing a variety of front desk and daily operational tasks with efficiency and attention to detail. Known for creating a positive first impression, maintaining a calm and friendly demeanor and delivering excellent service in fast paced, customer facing environments whilst consistently meeting performance targets.

Office Manager - T and M Services

(2024-01 - 2025-01)

• Oversaw daily front-of-house operations which included greeting visitors, managing incoming calls and handling enquiries to ensure a professional and welcoming environment.
• Maintained a well organised reception area, coordinated meeting room bookings and administrative support to keep office activities running smoothly.
• Designed and implemented office policies and procedures to maintain organisational efficiency at all times.
• Maintained accurate records, including employee files, organised H&S training and managed DBS reporting.
• Contributed to the development of strategies to improve office operations and efficiency levels.
• Acted as the first point of contact for clients and contractors, providing exceptional customer service and representing the company with professionalism and efficiency at all times.

Service Advisor - Marshalls (Audi Dealership)

(2023-01 - 2023-12)

• Assisted customers in person, over the phone or via e-mail on enquiries about vehicles, services and appointments.
• Kept customers informed about the progress of their vehicles, which included details of any delays, additional work needed and estimated as well as completion times.
• Reported to the Service Manager to resolve any issues in prompt manner.

Senior Account Manager - CRS Electrical Suppliers

(2005-01 - 2023-12)

• Performed day-to-day activities relating to bookkeeping including cash accounting and reconciliations across 3 branches.
• Inputted supplier invoices into accounting software (Equinox) and Microsoft Excel.
• Ensured all financial statements were accurate, complete and in accordance with accounting standards.
• Answered incoming calls, noted messages and monitored e-mail inboxes to action or highlight urgent correspondence.
• Responded to customer queries in a professional, timely manner to deliver an excellent level of service.

O-Levels / CSEs - English and Mathematics - Virgo Fidelis Convent School