Jody Vowles

I am a friendly and hardworking individual and work well within a team. Adaptable and conscientious, I have worked in several medical based positions as well as retail environment and most recently in the hospitality industry. I have provided administrative support as well as working in customer facing positions.

I would welcome any opportunity for further training and development. I communicate well with public peers both via telephone and face to face. I enjoy meeting new people and I'm very approachable. I'm fully trained in the triage procedure and know how to determine the importance of emergencies and ensuring everybody gets the correct help needed to a high standard.

I have a full DBS and know the severity of Data Protection and how important this is. The importance of keeping a dignified experience and respectful manner to individuals is very important to me and I have empathy to those who need my help at all times. A duty of care is required in all circumstances regardless of importance everybody should be treated the same.

Domestic Assistant at Beatrice Webb Residential Home (2021-05 – Present)

• Interact with vulnerable elderly residents on a day to day basis
• Communicate very well and maintain sociable, friendly and easy to speak to demeanor
• Trained in many versatile subjects such as: Health & Safety, Food Hygiene, First Aid Training, Safeguarding and many more
• Understand Data Protection is very important

Café Assistant at Britannia Café (2019-04 – 2020-03)

• Prepared and served hot drinks, toast and bread and butter for the customers
• Calculated totals at the till and handled cash transactions
• Responsible for the cleanliness of the café including cleaning tables, handwashing the crockery and ensuring health and safety policies are followed

Office Administrator at J&M Memorials, Pengam (2017-10 – 2019-04)

• Delivered a warm, genuine and empathetic service to bereaved clients
• Discussed headstone options with clients face to face and over the phone ensuring forms are fully completed
• Ensured accuracy of details prior to requesting a headstone

Receptionist at Fleur De Lis GP Surgery, Caerphilly (2013-12 – 2014-05)

• Transferred the skills and medical knowledge gained in previous roles to a new team
• Continued to deliver excellent customer service by building relationships with clients of the surgery
• Answered telephones and dealt with patients face to face on a daily basis

Receptionist at Glan Rhyd Surgery, Ebbw Vale (2008-05 – 2012-10)

Following a temporary eight-week placement at nearby Penycae surgery, I was recommended for a permanent position at Glan Rhyd.

• Delivered excellent customer service face to face and over the phone
• Used specialist IT software packages to book appointment, request repeat prescriptions, create and update patient records
• Maintained patient confidentiality as key to role
• Received training on medical terminology and developed skills to work as part of a large team

Administrative Assistant at Anglian Home Improvement, Blackwood (2005-07 – 2006-11)

• Provided administrative support for the whole South Wales and West England team, dealing with sales representatives' queries, commission claims and updating databases
• Acted as a PA to the Area manager, including taking telephone calls and prioritising queries
• Responsible for creating the in-house news magazine designed through desktop Publisher

Sales Assistant at Be Wise, Bargoed (2004-05 – 2005-07)

A part time role that I fitted in around my studies at the local college

• Trained to work POS delivering excellent customer service
• Handled large sums of cash with accuracy
• Involved with stock checking in the warehouse and ensuring store shelves were well stocked, well presented and accurately priced

NVQ Level 2 in Business Administration – Ystrad Mynach College, Caerphilly (2004-09 – 2005-08)

GCSE in Mathematics – Ystrad Mynach College, Caerphilly (2004-09 – 2005-08)

GCSE in Multiple subjects – Bedwellty Comprehensive School (1999-09 – 2004-08)