Joe Conlan

Power NI is seeking an enthusiastic Customer Engagement Specialist based in Omagh. Reporting to the Commercial CX Manager, you will be the first point of contact by phone and email for all commercial queries, responding to and delivering a customer experience that is second to none. The ideal candidate will have the ability to work as part of a hybrid working team, be highly motivated with a focus on providing excellent customer service with moderate sales targets, that will also enhance your earning potential.

Customer Engagement Specialist - Power NI - Bankmore Business Park, Omagh

(2026-07)

• Listen effectively and respond accordingly to our customer's needs.
• Use Microsoft Office and Power NI's Customer Care and Billing Systems to manage your workflow daily.
• Register, service and support our customers while educating them about other products and services to better meet their needs
• Win and retain customers through your passion for great customer service.
• Develop and maintain positive working relationships both internally and externally.
• Carry out all duties in line with company policies, procedures and relevant industry guidelines.