Joe Georgiadis

A driven and confident individual with over two years of operations and customer success experience within a start-up company offering payment solutions for the hospitality and services industries. Recently completed BSc Biology at the University of Nottingham.

Fetch Technology Group, London | Operations Executive | July 2021 – Present

• Main responsibilities include onboarding of new customers and customer success post-onboarding
• Typical onboarding would involve: taking one-on-one intro calls, product testing with feedback to the dev team, sourcing, designing and setup of collateral, travelling across the UK, training of venue staff, relationship building and remote or in person support
• Project experience with independent venues as well as key accounts including Holiday Inn, JW Marriott Grosvenor House Hotel and Wycombe Wanderers Football Club
• Commitment to immerse myself in start-up life by assisting in other departments of the company including marketing, sales and dev
• Intuition exhibited when facing challenges, and confident to raise my ideas to my colleagues, which often proves valuable
• Practice clear communication in vital moments for example conveying precise descriptions of software issues to the development team whilst simultaneously reassuring customers
• Other responsibilities include weekly sales reporting, creation internal and external training material and product quality assurance

University of Nottingham

• Biology (2020-2023)
• Upper Second Class Honours
• First Class Final Research Project Focusing on Genetics 
• Module choices focusing mostly on immunology and genetics
• Experience in data analysis during bioinformatics aspects of course
• Effective research and analytical skills shown during research projects and exams

• A-Levels: AAA
• Maths, Biology, D&T (product design) 
• GCSEs: Six 9’s, Three 8’s, One 7 Including Mathematics (9) and English Language (8) 
• Cross Country Captain & House Prefect