UK Sales/Retention & Customer Support Team Leader
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UK Account Executive & Sales Support Leader High-performing revenue and retention specialist with a record of managing £1M+ portfolios across the Financial Services and Automotive sectors. Expert in scaling cross-functional teams and bridging the gap between analytical strategy and customer-centric growth. Leveraging a unique background in Sports & Exercise Science with Business, I apply a performance-coaching mindset to drive team excellence and long-term client loyalty.
2024 – 2026UK Support & Retention Lead
Built the support department from the ground up; managed 11k+ monthly omni-channel interactions.
2024Account Executive Team Lead
Led senior agents managing £1M+ accounts; provided "white-glove" end-to-end deal orchestration.
2022 – 2024Senior Account Executive
Drove the largest increase in purchasing since 2022 for the platform's top car supermarkets.
2021 – 2022Sales & Brand Executive
Supported 3,000+ dealerships in stock acquisition and managed vehicle appraisals/listings.
Bachelor of Applied Science - BASc, Sports and Exercise
