Joel Fernandes

Customer-focused Sales Advisor with experience in retail, hospitality, customer service, and client support. Strong ability to engage customers, understand needs, and recommend suitable products. Skilled in upselling, stock management, problem solving, and working in fast-paced environments. Seeking a Sales Advisor role where communication skills and product knowledge can support sales growth and excellent customer experience.

Bartender - The Star - Staines

(2023-08)

• Delivered high-quality customer service in a busy environment.
• Recommended products based on customer preferences, increasing sales of premium items.
• Managed stock levels, monitored inventory, and ensured product availability.
• Trained new staff on service standards and customer interaction.

Warehouse Operative / Concierge - Source 4 Agency - Staines, UK

(2024-06)

• Supported warehouse operations including picking, packing, and stock movement.
• Provided front-of-house concierge support for residential properties.
• Assisted customers and residents with enquiries and service requests.
• Adapted quickly to different roles and client needs.

Customer Service Advisor - British Airways / Dimensions - London, UK

(2022-10 - 2023-07)

• Assisted staff with uniform fittings, product queries, and order processing.
• Supported the transition of 35,000 employees to a new uniform.
• Handled customer enquiries, complaints, and returns with professionalism.
• Maintained accurate records and managed high-volume orders.

Client Servicing Representative - Techtronic's - Panaji, Goa, India

(2020-05 - 2022-09)

• Acted as the main contact between clients and technical teams.
• Identified customer needs and recommended suitable equipment solutions.
• Ensured high customer satisfaction through clear communication and issue resolution.
• Supported event setup and on-site customer requirements.

Merchandiser - Serverite / Lowe's - Nanaimo, BC, Canada

(2017-05 - 2019-08)

• Set up product displays and signage to maximise sales.
• Ensured accurate product labelling and stock presentation.
• Supported promotional setups and store layout changes.
• Maintained organised aisles and improved customer shopping experience.

Customer Service Representative / Warehouse Operative - Wickerland - Calgary, AB, Canada

(2012-05 - 2012-08)

• Provided product knowledge and personalised recommendations to customers.
• Assisted with warehouse duties including stock organisation and logistics.
• Maintained a clean and organised showroom to support sales.

Assistant Supervisor / Customer Service - Interior Choice Company - Doha, Qatar

(2010-06 - 2010-09)

• Assisted customers with product information and selection.
• Supervised workers on job sites to ensure quality and efficiency.
• Supported daily operations and customer service standards.

Bachelor of Business Administration - International Business - Vancouver Island University (2012 - 2017)

Bartending Certification - Fine Art Bartending School (2013-05)