Joel McWilliams

Friendly and reliable individual who has recently graduated with a BA in Events Management. Eager to contribute to team success through hard work, attention to detail and excellent organisational skills. Motivated to learn, grow and excel in the Events industry.

Through a variation of jobs across different sectors I have proven excellent customer service skills and developed a strong work ethic. Focused and versatile multitasker dedicated to customer service and engagement. Consistently demonstrated an ability to work well under pressure by successfully delivering quality service in fast-paced environments with high.

Nexus University of Leeds - Event Assistant Internship

09/22 - 06-23

Upon being selected from my cohort, I started working with Nexus as an Event Assistant at the University of Leeds throughout the final year of my degree. This internship gave me valuable hands on experience within the corporate event sector, my roles and responsibilities included;

• Assisted in planning and executing corporate events such as conferences, seminars, and product launches.
• Overall event management support, acting as a first point of contact for delegates, event partners and stakeholders.
• Assisted with event marketing and promotional activities to maximise attendance and engagement.
• Prepared event materials such as name tags, agendas, and presentation materials.
• Setting up, turning around and breaking down event and meeting room spaces.
• Supporting with event desk registration, exhibitor liaison and cloakroom
• Supporting with catering logistics, set-up and breakdown.
• Tech and admin support using Microsoft O ice, specifically Excel and Powerpoint.

Gough & Kelly - Event Assistant

Leeds, West Yorkshire

08/2021 - 06/2023

• Facilitated smooth running of Premier League matches, IBF World Title Championship Boxing, Betfred Super League Rugby matches with audiences up to 37,792.
• Created a welcoming atmosphere by greeting, assisting and directing attendees to relevant area of venue.
• Maintained balanced attendee flow, identifying and promptly addressing signs of overcrowding.

•Minimised security risks by monitoring crowd behaviour and promptly resolving issues.

•De-escalated conflict by maintaining calm and firm tone in partnership with security personnel.

TESCO PLC - Team Leader & Customer Assistant

Leeds, West Yorkshire 07/2017 - Present

•Led a team of employees ensuring smooth operations and excellent customer service.

•Trained and mentored team members, providing guidance and support to enhance their skills and performance.

•Handled cash management, including cash register operations, balancing, and daily reconciliations.

•Resolved customer complaints and inquiries, ensuring customer satisfaction and retention.

• Collaborated with management to achieve sales targets and meet operational goals.
• Conducted performance evaluations and provided constructive feedback to team members.
• Regular training sessions to maintain excellent industry knowledge and improve customer service skills.
• Checked identification of customers to verify age requirements needed for purchase of alcohol.

Leeds Beckett University (2019 - 2023)

BA (Honours) Events Management