General Assistant at Parks Retail and Resource Outlet (2026-03 – Present)
- Assisting customers
- Taking payments whilst working the till
- Stock processing
- Maintaining visual standards
- Working within a diverse team
Retail Assistant at Manor Garden Centre (2024-05 – 2026-02)
- Providing information & advice to customers
- Stocking shelves, stock rotation and stock maintenance
- Sowing seeds and potting plants
- Watering, trimming, pruning and weeding
- Arranging displays
- Site maintenance; strimming, jet washing etc
- Processing deliveries
Gardening Assistant at Adam the Gardener (2023-12 – 2024-05)
Supporting an experienced gardener in a range of maintenance duties. Visiting different locations, garden styles, and garden sizes.
- Adept and receptive to learning 'Hard Skills', e.g. pruning, weeding, soil and ground management etc.
- Good 'Soft Skills' recognised by employer
Microsoft Value Guidance and Technical Support at Subfero (2022-08 – 2023-12)
Guiding new customers through setting up and personalising small business accounts via phone and software mediums.
- Effective time management
- Scheduling customer call backs
- Maintaining punctuality
- Providing technical solutions
- Directing customers to further support
- Ensuring final point of contact and complete customer satisfaction
Ralph Lauren Brand Representative at John Lewis (2019-08 – 2022-08)
- Provided friendly and helpful service by greeting customers
- Maintained high standard of visual representation of the brand and it's products
- Managed stock levels
- Responsible for shop-floor layout
- Refreshed displays with stock
- First point of contact for sales figures
- Writing up sales reports
Assistant Manager at Costa Coffee (2018-09 – 2019-08)
- Communicating effectively with customers and staff
- Running shifts with teams of up to four staff
- Maintaining Health & Safety standards and completing records
- Providing high level of customer service
- Ensuring and monitoring cleanliness to front of house, and back of house
- Writing rotas
- Monitoring inventory
- Training of new staff and address performance issues
Assistant manager/ Store manager at Crazy Fox espresso bar (2018-04 – 2018-09)
- Leading a team of staff to deliver consistently high standard of customer experience
- Monitoring inventory
- Ensure food standards and sanitation comply with statutory regulations
Front of House Manager/Head Barista at Ceres independent cafe (2017-06 – 2018-03)
- Maintaining of a high level of customer satisfaction
- Greeting and assisting customers in a friendly and professional manner
- Taking customer orders accurately and efficiently
- Maintaining a clean and organised dining area
- Supporting the chef by preparing ingredients
- Plating food under supervision of Head Chef
- Making and delivering fresh coffee and other beverages
Store Manager at Caffe Nero (2013-10 – 2017-06)
- Creating an exceptional customer service environment
- Encouraging a culture of community and collective success
- Recruiting and developing a store team
- Achieving planned business and financial targets
- Motivating and inspiring the team to perform at their best
- Delivering staff performance reviews
- Proficiency in various computer software systems, including scheduling, ordering, inventory, etc.
- Performing additional store tasks, e.g. serving, cleaning, etc.
- Coordinating equipment maintenance
Restaurant Supervisor at Four Pillars Hotel, South Cerney (2011-08 – 2013-06)
- Ensuring the smooth operation of all restaurant services, including full table services for up to 180 people and buffet services for up to 300
- Directing a staff of up to 10-15 people
- Ensuring complete customer satisfaction
- Communicating effectively with, and across departments
- Cashing up
- Monitoring inventory
- Writing rotas
Waiter at Four Pillars Hotel, South Cerney (2010-07 – 2011-08)
- Ensuring a great dining experience
- Attentive to excellent customer service
- Communicating between the floor staff and the kitchen
- Providing details menu information
- Multi-tasking with various 'front-of-house' duties
- Collecting payment
