Joell Head

Hard-working, reliable and adaptable individual with strong experience in customer-facing, hospitality and hands-on environments. Comfortable working in fast-paced settings where communication, teamwork and timing matter. Naturally confident dealing with people, handling pressure, and staying professional in busy situations.

Known for being calm, solution-focused and easy to work with, while still getting tasks done efficiently. Brings a strong work ethic, quick learning ability and a consistent attitude to delivering good service and keeping standards high. Looking to bring my experience into a busy hospitality environment where reliability and attitude matter as much as skill.

Studio Manager/Audio Engineer (Freelance) - Bill Ups Studio - Luton

(2022 - present)

• Act as the main point of contact for clients, handling bookings, enquiries, and general communication
• Manage scheduling and day-to-day studio operations to ensure efficient and organised workflow
• Coordinate sessions and support clients throughout, ensuring a professional and comfortable environment
• Communicate clearly with clients to understand their needs and deliver a high standard of service
• Manage time effectively across multiple bookings while maintaining consistency and reliability
• Resolve issues during sessions quickly while maintaining a calm and professional atmosphere

Waiter/Bar Staff - All Bar One - Cannon Street, London

(2024-01 - 2024-03)

• Delivered high-quality service in a fast-paced, customer-facing environment
• Handled customer enquiries, complaints, and requests while maintaining a calm and friendly approach
• Resolved issues quickly and professionally to ensure positive customer experiences
• Managed orders accurately during busy periods, maintaining strong attention to detail
• Built rapport with a wide range of customers and maintained engaging, professional interactions
• Worked effectively as part of a team to ensure smooth service and meet performance expectations

Waiter - Barton Hall Hotel - Kettering

(2022-03 - 2022-09)

• Worked closely with chefs and front-of-house teams to coordinate timing and smooth delivery of wedding and restaurant service
• Supported the running of large-scale wedding events, ensuring food service was delivered efficiently and on schedule
• Maintained high standards of cleanliness and presentation in event spaces, including the orangery, during and after functions
• Assisted with setup and reset of function rooms between services to ensure readiness for guests
• Delivered attentive customer service in formal event settings, ensuring guests had a positive experience throughout

Construction Labourer - Schye Construction - St Albans

(2021-07 - 2021-09)

• Worked alongside tradesmen and site supervisors to support daily construction activities on busy sites. Responsible for manual handling, moving materials, site housekeeping, and maintaining safe working areas in accordance with health and safety regulations.
• Assisted with site setup and general labouring duties while ensuring projects remained organised and on schedule.
• Adapted quickly to changing site requirements and consistently completed tasks to a high standard.

Trimmer - AJC Retail Solutions - Luton

(2022-01 - 2022-03)

• Followed technical instructions and site requirements to complete installations efficiently
• Supported trades and site teams to meet fast-paced project deadlines
• Maintained clean, safe working environments in line with health & safety standards
• Installed and fitted site welfare units including offices, toilets, and canteen facilities for active construction sites

Landscape Labourer - Louwes Landscaping - Luton

(2021-01 - 2021-07)

• Carried out landscaping and outdoor maintenance work across large residential properties and managed outdoor spaces
• Completed playground maintenance including repairs, surface upkeep, and general safety-focused maintenance tasks
• Performed digging, clearing, and preparation of ground for improvement and landscaping works
• Used hand tools and landscaping equipment for heavy manual labour tasks

Various Warehouse Roles / Agency Work - Schye Construction - St Albans

• Picked, packed, loaded and unloaded stock across different warehouse environments
• Ensured accurate order fulfilment and met daily productivity targets
• Carried out stock handling, sorting and basic inventory checks
• Maintained clean, safe working areas in line with health and safety procedures