Joey Bower

I am a career-driven professional with over seven years of experience in service management and team leadership, supporting high-profile clients such as the Ministry of Justice and NHS. Having just recently taken redundancy from my previous employer, my background combines strong customer service skills, incident management, and service onboarding, developed through both supervisory and hands-on roles. I excel in high-pressure environments, consistently meeting SLAs and supporting team performance.

With a proven record in managing escalations, onboarding new services, and fostering positive customer relationships, I am eager to join a forward-thinking company where I can continue to grow, contribute as a consultant, and embrace new challenges.

Supervisor at Involve Visual Collaborations (2018-07 – 2026-04)

As a Supervisor at Involve Visual Collaborations, I played a pivotal role in supporting and enhancing video conferencing infrastructure for high-profile clients, including the Ministry of Justice and Ministry of Defence. My responsibilities spanned technical support, service onboarding, team leadership, and customer relationship management. Role made redundant due to restructuring.

• Led the successful onboarding of new services such as Section 28, CVP, and Utelogy, supporting critical video conferencing infrastructure.
• Provided advanced technical support for equipment from Aurora Multimedia, Cisco, Polycom, and Extron.
• Acted as the primary escalation point for high-priority incidents, ensuring timely resolution and adherence to SLAs.
• Maintained oversight of ticket progression, delivering clear and meaningful updates to stakeholders.
• Conducted regular 1-to-1 and team meetings, fostering open communication and continuous process improvement.
• Managed annual staff appraisals and set tailored development objectives, supporting team growth and satisfaction.
• Built strong relationships with clients, including Crown Court staff, by delivering high-quality training and support for Section 28 systems.
• Authored professional, user-friendly instructions for customer-facing systems.
• Spearheaded the rollout of Utelogy, enabling real-time monitoring and proactive fault resolution across the customer estate.
• Collaborated with IT to integrate monitoring platforms with office wallboards, enhancing operational visibility.

Customer Service / Sales at Eurocamp (2015-04 – 2018-07)

Provided customer-focused support and sales assistance in a fast-paced environment, developing strong communication and problem-solving skills. Key responsibilities included:

• Managing customer enquiries, complaints, and lost property claims with professionalism and efficiency
• Processing booking amendments, cancellations, and payment follow-ups
• Preparing credit/debit ledger reports and supporting account management
• Building positive customer relationships through clear and empathetic communication

BSc (Hons) in Computing – Edge Hill University (2012 – 2015)

BTEC National Diploma in ICT – Riverside College Halton (2009 – 2012)