Regional Relationship Manager – North East - OUTCO Ltd - Home based & Field Based
(2025-08 - 2026-01)
As a Regional Relationship Manager, I manage key client relationships and support business growth across the Northeast region.
- My role focuses on commercial account management, client retention, and delivering high levels of customer satisfaction.
- I collaborate across sales and operational teams to develop and implement regional sales plans that meet or exceed performance targets and ensure service delivery aligns with client expectations.
- I act as the primary escalation point for client issues, resolve service challenges, and maintain ongoing communication with clients to strengthen partnerships.
- Regular travel across the UK to conduct client meetings and site visits forms part of my remit, alongside strategic contract guidance, performance monitoring, and leveraging CRM systems to support business outcomes
Head of Sales & HR - On Point Pubs UK Ltd - South Yorkshire & Home Based
(2025-02 - 2025-06)
Dynamic multi-venue hospitality group (pubs, hotels, wedding venues)
- Led sales strategy across four venues, increasing bookings and revenue for weddings, events, and hotel stays
- Built and maintained strong client relationships, driving repeat business and customer satisfaction.
- Oversaw full HR function: recruitment, training, compliance, and performance management.
- Delivered staff development programs to enhance service quality and operational efficiency.
- Partnered with senior leadership to align sales and HR goals with broader business objectives.
- Used sales and HR analytics to inform decision-making and improve team performance.
Sales Manager - Peoplesafe Ltd - Home Based & Epsom, Surrey
(2022-12 - 2024-12)
- Led a team of 5 Account Managers, overseeing 3,000+ business accounts and managing £1.2M+ in recurring monthly revenue.
- Consistently exceeded targets, achieving 200%+ of sales goals month-on-month and year-on-year
- Restructured the team to boost performance, including territory realignment and headcount growth.
- Drove key metrics (Gross/Net RMR), managed KPIs, and led regular 1:1s, coaching, and customer support sessions.
- Spearheaded tender, RFQ/RFP submissions, and supported major client negotiations and renewals.
- Delivered performance reporting to C-suite and investors in monthly board meetings; led forecasting and churn analysis.
- Played a leading role in hiring, onboarding, and developing high-performing sales talent.
- Recognised for strong client relationship-building and a hands-on leadership style that drove retention and growth.
Account Manager - Peoplesafe Ltd - Home Based & Epsom, Surrey
(2021-03 - 2022-12)
- Managed 500+ business accounts, overseeing £240K+ in recurring monthly revenue and a total contract value nearing £3M.
- Consistently exceeded targets; President's Club winner multiple years for top-tier performance
- Drove account growth by identifying client needs and delivering tailored SaaS solutions.
- Led contract renewals, upsells, and new product launches—generating £1,000+ in additional monthly revenue.
- Delivered accurate forecasts and pipeline updates; supported team forecasting sessions.
- Provided on-site consultations, resolving client issues proactively to boost satisfaction and retention.
- Mentored and trained a team of three, contributing to overall team success and account retention.
- Developed targeted email campaigns and follow-ups to increase engagement and conversions.
- Maintained deep market awareness and competitive insight within assigned territories.
National Account Manager - Soloprotect Ltd - Home Based & Sheffield, South Yorkshire
(2015-04 - 2021-03)
- Managed a national client portfolio of 800+ accounts, delivering SaaS safety solutions tailored to business needs and budgets.
- Drove account growth and retention through regular site visits, needs analysis, training, and proactive renewals.
- Generated £700+ in monthly recurring revenue through upselling and relationship-building.
- Conducted competitor and market analysis to identify new opportunities and strengthen positioning.
- Leveraged Salesforce for client segmentation, engagement targeting, and performance tracking.
- Delivered accurate weekly forecasts and pipeline updates; produced account health reports for senior leadership.
