Leader | Transformation | Operational Excellence
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A highly driven and strategic transformational leader with over 25 years' experience at Visa, one of the world's leading payment networks renowned for its client centricity, innovation and collaboration. Over the course of my career, I have consistently built and led high-performing teams across global technology and client service functions. My focus has been on driving transformation, organisational change and resolving business challenges through leveraging data and insights to drive decision-making, in close collaboration with product, technology and operations.
With over 26 years in financial services, I've led global and cross-functional teams within one of the world's premier payment networks. My expertise lies in engaging with C-suite executives to prioritize and deliver strategic initiatives that boost productivity and enhance client experiences across the organization. Additionally, I've developed and managed operational teams, including global Centres of Excellence, to ensure consistent performance against service standards.
CMI Level 7 Executive Leadership (equivalent to master's degree)
