Aspiring Tech Professional
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IT Support Analyst with hands-on experience providing 1st line support across Azure AD, Intune, Microsoft 365, and ServiceNow. Skilled in troubleshooting user access, device, and software issues within hybrid IT environments while delivering strong customer service in fast-paced settings. Backed by a BSc in Cyber Security & Computer Forensics, with a strong foundation in endpoint management, security awareness, strong customer service and a proactive approach to continuous learning.
