John Webb

Sales Operations professional with nine years of B2B SaaS experience delivering the annual planning cycles, sales readiness programmes, and cross-functional transformation initiatives that give sales leadership a structured, predictable foundation to execute against. Comfortable working in matrixed, global organisations with senior stakeholders across Sales, Finance, and Business Unit leadership. At Temenos, delivered the pipeline review cadence and commission/quota allocation process end-to-end for the yearly planning cycle, coordinating regional sales managers and Finance to keep the process on schedule and the outputs senior-leadership-ready.

At Grafana

Labs, delivered a standardised forecasting and planning framework across all EMEA sales regions and a leading-indicator system, project-managing the rollout across international teams during a period that scaled EMEA ARR from $150M to $250M in under 18 months. At IRIS Group, delivered the end-to-end integration of 14 disparate CRM systems into a single Power BI platform, managing scope, dependencies and stakeholder alignment across a genuinely complex, cross-functional programme. Skilled at translating complex, time-critical planning work into clear, senior-ready presentations and structured delivery plans, and managing dependencies across territory design, target setting, and compensation-related workstreams.

Salesforce

Ranger certified, with hands-on experience across Power BI, Looker and Excel, and a track record of structured, resilient delivery under time pressure.

Senior Sales Operations Manager at Temenos (2024-12 – 2025-07)

Trusted partner to the Europe Managing Director, using business acumen and data analytics to identify growth opportunities and lead execution of recommendations.

• Served as the operational point of contact for regional sales managers, translating their requirements into reporting, process and tooling solutions; managed commission and quota allocation review for yearly targets.
• Owned data governance for regional reporting and KPI monitoring across new and existing business, prospecting, and pipeline activity, ensuring accuracy and consistency leadership could rely on.
• Defined and managed weekly, monthly and quarterly pipeline review cadence.
• Partnered with Finance on end-of-quarter deal reviews, sequence-of-events close, and reconciliation of non-standard transactions.
• Built dashboards and executive reporting presented to the Executive Committee.

Senior Revenue Operations Manager at Grafana Labs (2023-01 – 2024-06)

• Led global segmentation and account assignment, and designed forecasting, planning and budgeting processes across international teams.
• Part of the team that grew EMEA annualised recurring revenue from $150M to $250M by May 2024.
• Standardised forecasting and planning processes across all EMEA sales regions using Salesforce and Clari.
• Designed a standardised leading-indicator system covering churn, lead scoring and campaign/funnel metrics.
• Built and distributed sales reporting and dashboards, including a globally adopted hygiene dashboard; partnered closely with Customer Success on renewals.
• Coached and mentored Revenue Operations analysts, managing workload and priorities across a growing volume of cross-functional requests.

Sales Operations Manager at Connectwise (2021-01 – 2023-01)

Streamlined sales operations through market segmentation and CRM integration, advising sales leadership on process and metrics.

• Acted as the cross-functional bridge between Sales, Talent and Finance to guide implementation of sales incentive and commission plans.
• Facilitated development of a sales playbook, standardising sales strategies and team performance.
• Integrated Gong conversation intelligence into Salesforce via automated workflows, surfacing AI-generated call insights directly within rep activity records and removing manual data entry.

Sales Operations Manager at IRIS Group (2019-10 – 2020-01)

Co-ordinated standardised processes for sales planning, budgeting, territory design, quota allocation and deal review; managed a team of four analysts.

• Managed and developed a team of four analysts, setting priorities and reviewing output quality across concurrent workstreams.
• Orchestrated integration of 14 group CRM systems and Excel files into a unified Power BI platform.
• Delivered sales performance analyses and operational recommendations to senior leadership.

Sales Operations at Iron Mountain (2016-03 – 2019-10)

Supported sales teams through coaching, tooling and process, and managed integration of Salesforce and LinkedIn Sales Navigator.

• Conducted market segmentation analysis to enable targeted sales coverage and resource allocation.
• Developed and maintained performance dashboards, providing insight to C-level executives.
• Trained and onboarded new EMEA sales operations executives over an 18-month programme.

Sales Support Consultant at Pinpoint (2015-01 – 2016-12)

Product Manager (Autodesk) at Excitech (2014-01 – 2015-12)

Sales Operations Support at NSC Global (2014-01 – 2014-12)

Pipeline Manager (Dynamics CRM) at N3 Results UK (2014-01 – 2014-12)

Sales Desk Associate at Microsoft Deutschland GmbH (Orizon) (2012-01 – 2013-12)

HND in Computing – University of Bedfordshire

BTEC National Diploma in IT Applications – University College London