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Johnny Horswell

Business Co-Ordinator & Customer Engagement Manager

Talent
Midsomer Norton, UKMember since June 10, 2026
Quality AssuranceInformation ManagementStakeholder ManagementPublic RelationsProcess OptimisationChange ManagementOperational EfficiencyStaff Morale & WellbeingCollaborative PlanningExecutive ReportingRisk ManagementSecurity ComplianceMaterial SecurityRisk Monitoring & ReportingCommunicationTeamworkOrganisation
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Quality AssuranceInformation ManagementStakeholder ManagementPublic RelationsProcess Optimisation

About

A highly disciplined security-conscious professional with a 25-year Ministry of Defence career and exceptional physical stamina and endurance (running 30-35km weekly), incorporating strength and mobility training 2-3 times weekly for resilience.

Experience in risk management, security compliance, and customer engagement, with a proven track record of absolute reliability in time-critical environments. Would thrive in an active outdoor role, offering scheduling precision, trustworthiness and elite fitness required for autonomous delivery operations. Ministry of Defence employment ends on 30th Sep, due to business restructuring.

Experience

Framework Controller / Programme Support - Ministry of Defence - UK

(2025-08)

Grade: Higher Executive Officer (HEO)

  • Quality Assurance: Conducted rigorous quality checks on written operational processes and procedures to ensure accuracy, clarity, and compliance with MoD standards.
  • Information Management: Managed and uploaded audited documentation, ensuring data integrity and secure accessibility.
  • Stakeholder Management: Managed and coordinated diverse stakeholders simultaneously, ensuring clear alignment and engagement across multiple departments to drive programme goals.

Customer Engagement and Business Improvement - Ministry of Defence - UK

(2024-04 - 2025-08)

Grade: Higher Executive Officer (HEO)

  • Public Relations: Acted as the trusted face of the department, resolving complex queries with exceptional communication (both verbal and written), courtesy and diplomacy.
  • Process Optimisation: Driven operational efficiency by analysing existing workflows and introducing streamlined business procedures that eliminated processing bottlenecks.
  • Change Management: Championed new ways of working across teams, improving internal communications and reducing service delivery lead times.

Senior Resourcing Manager - Ministry of Defence - UK

(2022-07 - 2024-04)

Grade: Senior Executive Officer (SEO) (Temporary)

  • Operational Efficiency: Balanced competing priorities in a fast-paced delivery team with c.200 staff, ensuring high service standards and positive stakeholder relations and expectations.
  • Staff Morale & Wellbeing: Led a committee of 10 in staff engagement and wellbeing activities, promoting teamwork and positive working relationships.

Project Scheduler - Ministry of Defence - UK

(2020-03 - 2022-07)

Grade: Higher Executive Officer (HEO)

  • Collaborative Planning: Partnered with Project Managers to build, maintain, and optimise complex operation schedules for critical delivery of aircraft and high-priority assets.
  • Executive Reporting: Authored and presented comprehensive data reports to management boards, providing clear visibility on project milestones, timelines, and risks.

Deputy Branch Security Officer / Risk - Ministry of Defence - UK

(2015-03 - 2020-03)

Grade: Higher Executive Officer (HEO). Managed strict compliance, information security, and physical asset protection across high-consequence MoD environments.

  • Material Security: Handled highly sensitive data and high-value materials with absolute discretion, integrity, and adherence to protocols.
  • Risk Monitoring & Reporting: Developed and managed robust frameworks to track, monitor, and evaluate project and business risks, producing detailed risk registers and corporate dashboards for senior leaders.

Payroll Officer - Ministry of Defence - UK

(2000-07)

Finance Support - Ministry of Defence - UK

(2013-02)

Business Coordinator - Ministry of Defence - UK

(2014-02)

Run Director & Core Event Team Member - parkrun - UK

Help organise and run weekly community events with around 200 participants.

  • Manage set-up, safety checks, volunteer coordination, and problem solving on the day to ensure events run smoothly and safely.

FA-Qualified Youth Sports Coach - UK

  • Organised training sessions, managed schedules, communicated with parents and players, and supported team development.
  • Demonstrated reliability, teamwork, organisation, and the ability to motivate others.

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