Jolanta Walkowska
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About
I am an enthusiastic and highly motivated Members Dining Room Supervisor with over 17 years of customer service and catering experience. I enjoy a challenge and consistently achieve high standards and exceed company targets through effectively working as a team player.Detail -oriented, professional, reliable, organised and
With my experience in all areas including stock control, health and safety, the highest standard of service, training, and organizing front and back of house areas I'm looking for a new high-standard people orientated challenging position.Which will make best use of my existing skills and experwince and also further my personal and professional development.
Experience
EMPLOYMENT
January 2017- November 2022 All England Lawn Tennis Club Wimbledon
Via Compass Group; Church Road, Wimbledon
Members Dining Room Supervisor
*Managing booking and enquiries via emails and phone calls
*Organizing catering service to the meeting rooms, covered courts and restaurant lunch/
dinner
*Taking table orders
*Opening/closing tills and preparing and sending daily rapports into account team
*Scheduling for staff and they request
Team Leader Members Dining Room
*Guiding team members in their duties
Ensure team providing effective, efficient, and constant service to Members
February 2015 – December 2016 DeloitteLLP UK,Audit,Tax, Consulting and Corporate Finance Service; Via Compass Group, Restaurant Associate; New Street Square, London;
Hospitality Supervisor
Team leading staff control
*Arrange set-up and service for events
*Ensure 100%guest experience at the highest level
Organizing food and beverage delivery according to company standard
Arrange back of house duties and preparations
Fine Dining Butler
*Providing services for the Executive Suite
*Setting up the Dining rooms
*Greeting the guests in a professional manner
*Communicating to the Organizer and Head Chef regarding all orders made
*Serving the Executive Director, Partners and external guest in a professional manner to the highest standard
Maintain, clean & tidy environment in the service area
September 2008- October 2014 Etc Venues Dexter House Royal Mint Court, London
Since September 2013 Food and Beverage Manager
Administration of all invoices and purchase orders
Ensure that all day-to-day amendments in respect of catering are communicated to the relevant teams
Build up rapport with all trainers and events organizers and gain a clear understanding of their requirements during their stay and for the future events
Liaise in advance with the Events Team to determine the forthcoming weeks events, numbers and specific catering and operational requirements to support the sooth running of the events
Conduct quality and standards checks each morning around the venue
Ensure clear communication is given to the food service team regarding any defaults and checking all requests are followed through by catering management team
Have presence in all: restaurant/break out areas to ensure that the catering standards are met and are running in accordance with the booking schedule and all clients
- Effectively manage all members of the food service team on a day-to-day basis and carry out performance reviews twice yearly, implementing training and development programs
Responsible for all inductions and training of the food service team
Ensure all food and beverage expenses are kept in line with the budget, whilst maintaining a consistently high-quality product and standards
Control staff budget for temporary staff within the food services team and ensure all overtime payments are preauthorized by the Venue Manager
Hold regular maintenance checks within the catering outlets and promptly report maintenance through Sharepoint
Food and Beverage Team Leader
Responsibly for restaurant (295+ seats ;)
Liaising with organizers and clients
Briefing and training staff
Arranging rooms set up /service for banqueting events
Preparing staff rota
Team leading for large events and dinners
Maintaining stock To arrange any upcoming dietaries within a short period of time
Introducing purchase orders
Organizing evening drinks and private dinners
Food Service Assistant
*Serving breakfast and lunch (rooms or restaurant)
*Preparing coffee and tea
Keeping conference rooms and restaurant clean and tidy
July 2006-August 2008 Coffee Shop "Taste" coffee shop assistant(full-time) Cow Cross Street, London
Making sandwiches, salads, paninis,coffee etc.
Baking breads, rolls, cakes and croissants
Taking orders
Dealing with cash
Keeping area clean and tidy
- Dealing with deliveries
Education
EDUCATION
2014-2015 Business English
London,UK
2007-2008 BAS International College London, UK
Cambridge Certificate in English Level2 & Level 3
(upper intermediate, speaking, listening, reading, writing)
2004-2006 College in Cosmetics, major: make -up artist Lublin, Poland
2002-2004 College in Hotel Management Kijany, Poland
SKILLS
Business Administration: How to be an administrator for beginners (with digital skills)
Level1 Diploma Skills for Creative Industries
DBS check
Level 2 NVQ in Customer Service
Managing poor performance
Level 1 Food Safety Certificate & Level 2 Award in Food Safety in Catering
First aid
Managing myself & my team
Windows office (power point, word, excel)
