Jon Adams

Accomplished healthcare operations leader with experience managing one of North Somerset's largest GP practices — three sites, over 100 staff and around 30,000 patients. Proven track record of turning around underperforming services: led the team that took Burnham & Berrow Medical Centre from a CQC rating of "Inadequate" to "Good" within nine months, as featured by the BBC. Skilled in project leadership, quality improvement and cross-organisational collaboration, having designed long-term condition group clinics, new patient triage systems and walk-in clinics that improved clinical outcomes and patient experience.

Brings transferable commercial acumen and strong interpersonal skills from an earlier client-facing, commission-based career.

Practice Manager - Symphony North Healthcare - North Somerset

(2024-09)

Oversee combined operations across the merged Burnham & Berrow and Highbridge Medical Centres, alongside continued role below.

Business Practice Manager - Burnham & Berrow Medical Centre - North Somerset

(2023-05)

Full operational responsibility for a GP practice serving c.30,000 patients across 3 sites and 100+ staff — covering strategy, HR, finance and patient pathway design.

• Led the practice from a CQC rating of "Inadequate and unsafe" to "Good" in all areas within 9 months, as reported by the BBC.
• Designed and launched Long-Term Condition group clinics; all attendees reduced their HbA1c and reported a positive experience.
• Introduced phlebotomy and LTC walk-in clinics, a new recall system for LTC and medication monitoring, and a patient triaging platform to safeguard care during high-demand periods.
• Led integration of the Minor Injuries Unit (MIU) from the local community hospital and a cross-practice collaboration within the North Sedgemoor PCN.

Senior Hospital Administrator - Bridgwater Hospital - Somerset

(2022-11 - 2023-05)

Led all hospital administration functions, managing Medical Secretaries, the General Office, and Outpatient/MIU admin teams.

• Managed recruitment, budgeting, incident monitoring, and staff sickness/appraisal processes.
• Introduced and led the hospital's volunteer programme and a new keycard security system for all staff.

Outpatient and Minor Injury Administrator - Bridgwater Hospital - Somerset

(2020-04 - 2022-11)

Coordinated outpatient clinics, patient registration, MIU bookings and X-ray scheduling, liaising across departments to manage patient flow.

Customer Care Lead / Hair Stylist - JSB Team

(2009-10 - 2020-04)

Delivered outstanding customer service in a commission-based role; managed stock control, cash handling, payroll and staff planning.

Apprentice/Trainee - L&F Hair Academy

(2008 - 2009)

Retail Assistant - Asda

(2007 - 2008)

Foundation Degree - Philosophy - Open University

Gold QI - Somerset Foundation Trust

Business & Administration - Bridgwater College

A-Levels - English (B), History (B), Travel & Tourism (C) - King Alfred School (2000 - 2007)

GCSEs - King Alfred School

NVQ Level 3 Diploma - Hairdressing