Jonah Balbastro

I am a reliable, hardworking and customer-focused professional with extensive experience in customer service and retail environments and have dabbled in office work as well. I am confident handling cash and transactions, opening and closing stores, maintaining high standards and ensuring customers receive a positive experience. I am also experienced in dealing calmly and professionally with difficult or challenging customers, using strong communication and problem-solving skills to resolve issues effectively.

As a single mother of two, I have developed excellent organisational, time-management and multitasking skills, as well as a strong sense of responsibility and commitment. I am now looking for an opportunity to bring my experience and positive attitude to a company that is willing to give me the chance to develop my skills in a remote working environment. I am dependable, adaptable and eager to learn, and I take pride in delivering a high standard of work while working independently or as part of a team.

Stylist - Lovisa

(2024-07 - 2026-10)

• Cash Handling
• Stock takes
• Assorting Return/Refunds
• Piercing Ear/Nose
• Store Opening/Closing
• Organising sales products

Sales Assistant - Rituals

(2023-10 - 2024-01)

• Working fast pace
• Stockroom organising
• Stock room runner
• Customer service
• Welcoming customers
• Explaining the benefits of products
• Online helper (deals with online requests and orders)

Sales Assistant (Part Time) - Hsmauels (Signet Jewellers)

(2023-02 - 2023-12)

• Working fast pace
• Handling cash
• Clean the jewellery
• Putting out stock
• Advertising new products

Sales Assistant (Part Time) - Smyths toy superstore

(2022-10 - 2023-01)

• Working fast pace
• Welcoming customers into store
• Dealing with stock deliveries
• Stock count and merchandising
• Working at till dealing with cash and card
• Refunds exchange

Receptionist (Part Time) - Travelodge

(2022-01 - 2022-12)

• Welcoming customers and checking in and out
• Handling cash flow for start of shift and end of shift
• Floor check
• Checking safety of customers
• Cleaning up to company standards
• Dealing with customers' requests
• Calming and understanding customers worries

Sales Executive (Part Time) - John Lewis & Partners

(2018-01 - 2018-12)

• Ensuring high levels of customer satisfaction through excellent sales service
• Working closely with colleagues to build a high achieving environment that delivers a great customer experience
• Taking stock from the storeroom and putting into onto shelves on the shopfloor
• Handling complaints or forwarding serious issues to the manager on duty
• Taking payments from customers in the form of cash, vouchers or credit cards
• Complying with all store policies and procedures relating to security of company monies and stock
• Replenishing the supply of stock on the shelves
• Keeping up to date with new product information

Customer Assistant (Part Time) - M&S

(2016-01 - 2016-12)

• Serving customers efficiently on the shop floor and at service points
• Delivering 'best in town' standards through presentation standards, availability and keeping the store clean and tidy
• Sharing knowledge and experience with colleagues to support others in building skill and confidence
• Learning & development and proactively access digital learning solutions
• Knowing the daily sales targets, priorities, promotions & selling opportunities
• Having great product knowledge to sell and recommend products and services
• Proactively engaging with customers to understand their needs and make recommendations
• Understanding the store priorities and their part to play
• Completing tasks with pace and in line with SOPs