Jonathan Carranza

Organized and personable administrative support professional with experience in customer service, phone communication, data entry, documentation management, and fast-paced office support. Skilled in maintaining accurate records, assisting customers in person and over the phone, multitasking across multiple systems, and providing professional front-office support with strong attention to detail.

Call Center Representative at Tax Guard (2023 – 2025)

• Communicated professionally with clients and IRS representatives regarding account updates, documentation, and case information
• Maintained accurate electronic records and performed detailed data entry with strong attention to accuracy and confidentiality
• Managed multiple computer systems while prioritizing workflow, follow-up communication, and account updates in a fast-paced office environment
• Provided professional phone support while handling sensitive financial and personal information

Sales Associate at Appliance Factory (2025– 2026)

• Provided customer support through phone and in-person communication in a fast-paced retail environment
• Assisted customers with product information, order updates, and follow-up communication
• Maintained accurate customer information, documentation, and order records
• Demonstrated strong multitasking and communication skills while assisting multiple customers and supporting daily operations

Busser and Front of House Support at Azafran Indian Cuisine and Wine Bar (2025)

• Delivered professional customer service in a high-volume environment
• Collaborated with team members to support efficient operations and positive customer experiences
• Maintained organization and professionalism during busy shifts and time-sensitive situations
• Assisted guests and staff while managing multiple responsibilities simultaneously

Diploma – Centaurus High School