STORE SUPERVISOR - Greggs Bakery - Workington, Cumbria
(2024-10 - 2024-12)
- Managed team of sales assistants, delegating tasks and setting daily sales targets to drive store performance.
- Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed.
- Led by example, demonstrating exceptional customer service and work ethic, inspiring staff to exceed company expectations.
- Trained new employees on store policies, customer service excellence, and product knowledge to enhance team efficiency.
- Maintained store presentation standards with attractive merchandise displays and clean, tidy and well-organised shop floor.
- Scheduled baking to ensure fresh products are available throughout the day, maximising customer enjoyment.
- Processed and loaded deliveries and backstock onto store shelves.
STORE ASSISTANT - Aldi - Workington, Cumbria
(2023-08 - 2024-08)
- Processed and loaded deliveries and backstock onto store shelves.
- Operated register to process payments via cheque, cash and cards.
- Kept shelves neat, clean and organised through visual merchandising.
BAR MANAGER - Galleon Bar - Blackpool, Lancashire
(2021-01 - 2023-08)
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Greeted and seated guests to establish prompt, high quality service.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
- Developed a loyal customer base through exceptional service and personal interaction.
- Trained and mentored employees to maximise team performance.
BAR OWNER - Freddies Bar - Blackpool, Lancashire
(2012-02 - 2020-03)
- Cultivated relationships with local businesses and community groups to establish the bar as a key player in the community.
- Managed day-to-day operations of a bustling bar, overseeing staff rotas and stock levels to maintain smooth service.
- Organised and promoted themed events, live music nights, and special promotions to increase footfall and revenue.
- Coordinated with security personnel to maintain a safe and secure environment for staff and customers alike.
- Analysed customer feedback, making adjustments to service and offerings to directly address patron needs and preferences.
- Resolved disputes and handled difficult situations with discretion and professionalism, maintaining a positive atmosphere.
- Maintained meticulous financial records, ensuring accuracy in budgeting, forecasting, and tax preparation.
- Conducted regular stock takes, ordering replenishments as necessary to avoid shortages and minimise waste.
- Negotiated contracts with suppliers, securing cost-effective deals on beverages and bar supplies to maximise profit margins.
- Oversaw maintenance and repairs of bar facilities and equipment, ensuring a high standard of presentation and functionality.
- Maintained high standards of cleanliness and hygiene within the bar area, adhering to health and safety regulations.
- Managed setup and breakdown for private events, ensuring seamless execution and guest satisfaction.
