Jonathan King

I have eighteen years' experience of working within the NHS which has provided me with many skills in providing a duty of care to patients. Prior to this I have fourteen years' experience working within hotels as part of management teams, which has given me experience of many aspects of catering and hospitality including customer care, attention to detail, standards and quality expectations. I have also worked as a Modern Foreign Language Teacher in a High School, which helped advance my organisational and control skills and as a train attendant for Thalys International and welcoming host on board Eurostar trains.

I have also experience of being a server and barman supervisor for Disneyland Paris.

Primary Care Operations Officer - NHS Coventry & Warwickshire ICB

(2025-03 - 2026-03)

• Management of admin team
• Operational business support to the Primary Care Team in delivery of Team and wider ICB objectives
• Team business continuity planning, risk management processes and electronic files organisation
• First point of contact for the Team, liaising with both internal and external stakeholders; diary and inbox management, preparation and communications for key stakeholder meetings and events
• Managing the planning for Committee/Board level meetings and collating documents
• Team's internal governance structures

Assistant Primary Care Development Manager - NHS Coventry & Warwickshire CCG

(2019-11 - 2025-03)

• Supporting Managers and Heads, GP Member Practices and other stakeholders with operational contractual queries
• Development of procedures and strategies, ensure meeting local and national commissioning objective targets
• Engagement work
• Negotiating and presenting information at Meetings
• Working with external stakeholders
• Supporting sustainability and resilience in Primary Care
• Ensuring that governance arrangements are maintained
• Contributing to the agenda of Committee meetings- supporting to deliver appropriate actions, preparation of reports, contract variations, formal contractual correspondence to GP Member Practices around Performance Management, Practice, Mergers/Closures and List Dispersals

Primary Care Assistant Administrator - NHS Coventry & Rugby CCG

(2018-12 - 2019-11)

Administrative support to the integrated Primary Care Team.

• Management, close communication with all team members to ensure a smooth workflow
• Development of administrative processes and systems
• Preparation of agendas and other documentation required and circulating as appropriate
• Meeting attendance, training/ learning days to keep an up-to-date knowledge of any changes or developments to standard practice including mandatory training and ongoing professional development
• Diary management for management team
• Correspondence handling
• Meetings organization
• FPOC for the team

Senior CHC Clinical Support Administrator - NHS Coastal West Sussex CCG

(2017-06 - 2018-12)

• Admin team management
• Staff appraisals, absence management, Annual Leave, rotas
• IAA compliance and input investigating IG breaches
• Policy adherence and disciplinaries
• Routine Admin tasks enquiries via telephone calls
• Sending and logging of post into the department
• Monitoring generic email boxes
• Photocopying/scanning and word processing documents, letters, emails and reports
• Minute taking and reports for panels and meetings
• Ensuring information from referrers is accurately logged onto the patient database in a timely manner
• Ensuring that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to appropriate manager
• Diary management, arranging appointments for clinicians and sending relevant correspondence to families and other stakeholders
• Ensuring patient confidentiality, archiving, invoice processing and data entry
• Booking meeting rooms

Medical Records Clerk - NHS Western Sussex Hospitals Foundation Trust, Worthing - Worthing

(2008-05 - 2017-06)

• Preparing and delivering medical case notes for inpatient surgery lists and outpatient clinics, ready for Consultants use
• Updating and collating patients records ensuring data is correct
• Working to very strict time deadlines
• Full knowledge of Sema Helix and Evolve Patient Tracking Systems
• Responsible for ensuring that information Governance and Patient Confidentiality is adhered to in line with the trust policy and government guidelines
• Prepare for storage records no longer needed and sent for scanning

Reservations Manager - Chatsworth Hotel & Conference Centre, Worthing - Worthing

(2008-02 - 2016-08)

• Staff training, appraisals and rotas
• Maximising booking potential, ADR and Rev PAR
• Maintaining web presence with online travel agents and GDS
• Maintaining rate yield with promotions and corporate rates
• RFP bid handling
• Taking and inputting reservations
• Revenue collection including overdue accounts
• Daily accounts and cash handling
• Customer complaint handling
• Office Management, minute taking, dictation and letter typing

Assistant Revenue Manager - Best Western Berkeley Hotel, Worthing - Worthing

(2004-05 - 2008-02)

• Staff training, rotas and appraisals
• Processing hotel revenue, ensuring the hotel gains maximum potential of sales from all areas
• Taking reservations, conference and banqueting business
• Managing Front Desk and reception team
• Maintaining hotel website
• Service standards
• Commission claims, collecting outstanding accounts from companies
• Duty Management Shifts

Reception Manager - Courtlands Hotel & Conference Centre, Hove - Hove

(2003-12 - 2004-05)

Managing the team of receptionists in the day-to-day running of the hotel and conference centre.

• P A work

Teacher of Modern Foreign Languages - Hastingsbury Upper School, Kempston - Kempston

(2003-02 - 2003-12)

• Teaching Keystage 3 French, German and Spanish to Yr. 9 students
• Creating lesson plans to suit individual classes of 30 pupils, depending on their abilities and focusing on students with learning difficulties

Train Attendant / Welcoming Host - Thalys International / Eurostar - Paris, France

(2002-05 - 2003-02)

• Checking tickets
• Welcoming and Seating passengers
• Security checks on board the trains
• Customer services, helping passengers with problems and special requirements

Server / Barman - Disneyland Paris Resort - Paris, France

(1999-06 - 2002-05)

Sequoia Lodge- Redwood Bar, Billy Bobs and Rock'n'Roll America Restaurants

• Table Service, bar work
• Welcoming host
• Central cash control for servers
• Crowd control
• Stock and deliveries control and training of new servers

GCSEs and A Levels - 9 GCSEs and 3 A Levels in French, Art and General Studies - Hastingsbury Upper School, Kempston, Bedfordshire